Customer Experience (CRM)
User Group community for all Microsoft Dynamics 365 CE / CRM apps and the classic on-premise solution
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What are the biggest challenges businesses face when selecting ?
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What are the biggest challenges businesses face when selecting ?
Q: What are the biggest challenges businesses face when selecting a Microsoft Dynamics 365 Partner in the USA for AI-driven ERP and CRM implementation in 2026?
We are planning to implement Microsoft Dynamics 365 for CRM and ERP modernization in our organization and are currently evaluating Dynamics 365 partners in the USA.
Our biggest concerns are:
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- Choosing between industry-specific vs general implementation partners
- AI and Copilot integration experience
- Post-implementation support quality
- Integration with Power Platform and existing ERP systems
- Cost overruns and project delays
For companies that have already worked with a Dynamics 365 partner in the USA:
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- What challenges did you face during implementation?
- How did you evaluate the right partner?
- What red flags should businesses avoid before signing contracts?
Would appreciate real-world recommendations and lessons learned from successful or failed implementations.
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