How can I automate work order creation in Dynamics 365 Field Service?

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  • Dynamics 365 CE / CRM

    How can I automate work order creation in Dynamics 365 Field Service?

    Posted by Mark Allen on April 9, 2025 at 4:33 am

    How can I automate work order creation in Dynamics 365 Field Service based on IoT sensor alerts?

    Hi everyone, We’re currently using Microsoft Dynamics 365 Field Service and exploring ways to improve our preventive maintenance process. We have IoT sensors connected to equipment that can detect performance anomalies (e.g., overheating, unusual vibration levels).

    What we want is to automatically generate a work order in Field Service when a specific sensor threshold is crossed. Ideally, this would include:

  • Triggering from Azure IoT or another IoT platform

  • Creating a work order with pre-filled asset and location info

  • Assigning it to a technician or queue automatically

    • Is this possible using out-of-the-box features, or would we need to build a custom integration? Has anyone implemented something similar?

    Thanks in advance!

Mark Allen replied 2 weeks, 6 days ago 1 Member · 0 Replies
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