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Exchange Web Services (EWS) protocol retirement and CE Email queues

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  • Customer Experience (CRM)

    Exchange Web Services (EWS) protocol retirement and CE Email queues

    Posted by Allison Briden on December 10, 2025 at 9:01 pm

    Microsoft is removing the integration between Exchange Online and On-premises Dynamics Customer Engagement October 2026.

    This is going to leave us without an integration to bring in emails from our Online Exchange Outlook mailboxes into our on-prem Customer Engagement.

    How are other folks handling this removal of service by Microsoft?

    Migrating to Online in less than a year is an improbable task as our Customer Engagement instance is highly customized and integrated with other on-premises databases as well as SharePoint online and other services.

    Allison Briden replied 2 months, 3 weeks ago 1 Member · 0 Replies
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