Dynamics 365 Tracking button not appearing in Outlook ribbon

Dynamics 365 Tracking button not appearing in Outlook ribbon
Steve Strati
Steve StratiJun 01, 2022 07:07 PM
I have a user reporting that the Dyanmics 365 icon is not appearing in his Outlook ribbon. I’ve confirmed …
1. Dynamics 365 Tracking button not appearing in Outlook ribbon

Steve Strati
Posted Jun 01, 2022 07:07 PM
I have a user reporting that the Dyanmics 365 icon is not appearing in his Outlook ribbon. I’ve confirmed that the Dynamics 365 App for Outlook User security role is turned on and that the Microsoft VBA for Outlook Addin is active. I also ensured the user has the Outlook Reading Pane activated. However, the Dyanamics 365 icon still does not appear in the ribbon.

Has anyone else run into this scenario and found a way to resolve the issue?

Thanks.
Steve Strati

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Steve Strati
Terracon
Olathe KS
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2. RE: Dynamics 365 Tracking button not appearing in Outlook ribbon

TOP CONTRIBUTOR
Donal McCarthy
Posted Jun 02, 2022 02:51 AM
The VBA App is deprecated and stopped working nearly two years ago (I think).
See Microsoft Dynamics 365 App for Outlook for its replacement
Dynamics 365 App for Outlook Overview (Dynamics 365 apps) | Microsoft Docs

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Donal McCarthy
BrightWork 365 Solution Architect
BrightWork
Galway
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3. RE: Dynamics 365 Tracking button not appearing in Outlook ribbon

Dean Devin
Posted Jun 02, 2022 08:11 AM
In Advanced Settings> Dynamics 365 App for Outlook, is the Eligible User status set to “Added to Outlook”? Here, you can re-deploy to see if that helps. As a reference, here’s the Troubleshooting Guide.

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Dean Devin
Data Analyst / CRM Administrator
Organized Living
Hamilton OH
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4. RE: Dynamics 365 Tracking button not appearing in Outlook ribbon

Darrin Barton
Posted Jun 02, 2022 08:33 AM
I had the same issue reported with one of my users. I checked all the settings, and then looked at my own account and find the same problem. The Dynamics 365 Connection button in Outlook is missing completely. This is using the Dynamics 365 App for Outlook.

Darrin Barton
Fort Worth, TX

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Darrin Barton
Links Group of Companies
Grand Priaire
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5. RE: Dynamics 365 Tracking button not appearing in Outlook ribbon

Fidel Martin
Posted Jun 07, 2022 02:25 AM
When opening the Dynamics 365 App for Outlook using Outlook desktop or Internet Explorer, icons for buttons such as Track and Set Regarding are missing. The buttons still function but the visual icons are missing. If you open the app in another browser such as Edge or Chrome, the button icons do appear.

Read this article to know more:

If you need any help for any of the dynamics 365 problems then we have team of Dynamics 365 Consultants. They will assist for the problems regarding dynamics 365.

Let me introduce to Dynamics 365 plugins!

Hope this helps!

Thanks!

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Fidel Martin
Biztechcs
Ahmedabad
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6. RE: Dynamics 365 Tracking button not appearing in Outlook ribbon

Darrin Barton
Posted Jun 07, 2022 10:16 AM
I reviewed both of the articles and followed them to a T. The Dynamics 365 App for Outlook works fine using the browser-based version of Oultook. It is not where to be found using Outlook Desktop (Microsoft® Outlook® for Microsoft 365 MSO (Version 2205 Build 16.0.15225.20172) 64-bit)…

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Darrin Barton
Links Group of Companies
Grand Priaire, TX
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7. RE: Dynamics 365 Tracking button not appearing in Outlook ribbon

SILVER CONTRIBUTOR
Matt Jackson
Posted Jun 08, 2022 07:35 AM
Check the Optional Connected Experiences setting in Outlook for the user:

File | Office Account | Account Privacy | Manage Settings
Enable the ‘Turn on optional connected experiences’

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Matt Jackson
CRM Developer
GuideStone Financial Resources
Dallas TX
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8. RE: Dynamics 365 Tracking button not appearing in Outlook ribbon

Darrin Barton
Posted Jun 08, 2022 12:40 PM
Thanks for jumping in! Those settings are set as recommended. One thing to note: On by my computer and on the computer of the other user, this was all working like a charm up until about 2 weeks ago. Then nada. Also, emails to and from contacts that were previously set up to be tracked are still showing as being tracked in Dynamics 365.

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Darrin Barton
Links Group of Companies
Grand Priaire
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9. RE: Dynamics 365 Tracking button not appearing in Outlook ribbon

TOP CONTRIBUTOR
Jay Murphy
Posted Jun 09, 2022 07:32 AM
Hi Darrin – It might be a stupid question but have you tried pushing the app to your outlook again? Also check to make sure the plugin is enabled.

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Jay Murphy
Program Administrator – CRM
Ascensus
Schenectady NY
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