Dynamics F/SCM Customer Experience (CRM) Dynamics GP Dynamics Business Central (NAV) Dynamics SL Power Platform Fabric Copilot

[Kathy Frederick]

Our Nav users (Nav 2015) are receiving a random, intermittent error message when we try to print or print preview a report.  This happens to users in different departments, running different reports, and seems to come and go (meaning, I might receive the error repeatedly but then be able to run the report, and then receive the error message again the next time even if it’s immediately after the successful report generation.)  We have encountered this in Invoicing, Payroll, Inventory, AR.  We have rebooted our servers, shut down our computers, anything we can think of and still get the error message randomly and intermittently.  Here is the error message:  

An error occurred when loading the Report Print Preview window.  The definition of the report ” is invalid.

Any ideas or suggestions for resolution are greatly appreciated!
Thank you –
Kathy

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Kathy Frederick
The Chef’s Garden
Huron OH
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[Andrew Good]

A few questions for you.

• Is this a new problem?
• Have you upgraded any portion of your environment?
  • Windows Server OS
  • SQL Server
  • Client PC OS
• Have you monitored the performance of you Service Tier?

With some additional information, then you should be able to start to isolate the issue.

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Andrew Good
President
Liberty Grove Software
Oakbrook Terrace IL
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[Victor Marines]

Did you ever find a solution to this problem? We are now experiencing the exact same issue and have not been able to resolve.

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Victor Marines
Sysco Corp
Houston, TX
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[Val Gameiro]

Wow, this is a tough one. You’d have to run your debugger when this is happening and seeing why the Report Number is coming out blank.

Definitely make sure all the clients are on the same version as your service tier.

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Val Gameiro
Senior NAV Analyst
BPL Plasma
Austin, Texas
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[Anthony Darden]

Hello:

Nothing worse than nonsensical error messages – I sympathize!  

Are you on the latest set of hotfixes for NAV 2015?  Each month a new batch is released by Microsoft for supported NAV versions.  Whenever we have error messages that we can’t resolve or make sense of, we start by applying the latest patches and trying again.  Then we make sure all our Server and SQL patches are up to date, followed by reboots (we patch every month, but sometimes a patch is needed to fix the most recent patch!). 

It’s not always the answer, but it has resolved problems in the past for us.

Please share with us once the issue has been resolved – wishing you the best!

Tony

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Anthony Darden
Director of IT
Protective Industries, Inc.
Buffalo NY
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[Kyle Hardin]

The first thing I would suggest is for either you or your friendly neighborhood solution center compile every report object. It is possible (especially with 2015) that the object metadata needs updating. Heck, compile every object just to be sure. Then restart all of your service tiers (you’ll want to do these steps off-hours).

Are any of the reports using a different layout other than RDLC such as Word?

When did the problem start? if that was recently, do you have any idea what might have changed, such as a recent customization being released to your live system?

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Kyle Hardin
NAV Developer
ArcherPoint Inc.
Atlanta GA
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[Victor Marines]

We have already recompiled all of the reports, and restarted the service tiers but no luck. The weird thing is that when we run NAV through Remote Desktop and try to print or preview a report, we don’t have this issue.

And this happens to multiple users on multiple clients, across various locations.

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Victor Marines
Sysco
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[Greg Enns]

Have you checked the event logs on the service tier? These might have more details about the error.
You might also try running the debugger on a session that runs these report often, There’s a chance it might pick up the error and at least show you where the failure is happening. Long shot, but might help.

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Greg Enns
ERP Coordinator
Technical Prospects
Kaukauna WI
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[Dave Cintron]

I might also ask if you’ve had customizations to Codeunit 1 or possibly another codeunit involved in report layout selection.

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Dave Cintron
Dynamics West
Ventura CA
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[Victor Marines]

The first thing we did was run debugger but found nothing. We then checked the event logger on the clients and then on the service tiers, and nothing was recorded.

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Victor Marines
Sysco
Houston TX
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[Joe Draeger]

?Hi Kathy,

Please take a look at this link.  Do you have any MS Word Layouts for this report?

Report Error “The definition of the report ‘ ‘ is invalid”

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Joe Draeger
Ortho Molecular Products, Inc
Woodstock IL
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[Holly Kutil]

I know what you mean….I keep getting this error message and when I click yes, I do not get my wine?

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Holly Kutil ~ NAVUG All-Star
American Ring/Business Intelligence Dir.
Solon, OH 44139
**Great Lakes Chapter**
?? Women In Dynamics ??
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[Jojo Pornebo]

Could it be that an SQL server cumulative update was installed on the SQL SSRS host ?

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Jojo Pornebo
Subok Na
AUBURN CA
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