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[Lewis Rosenberg]

Hello All,

I have a user running the NAV2013r2 client on a new Windows 10 install.  Everything report sent to a printer prints at the wrong page size.  All of the printer settings look to be correct (printer preferences are set to Letter size pages).   Is there anything else I can look at?  NAV seems to be the only application with a printing issue.

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Lewis Rosenberg
IT Manager
Mars Fishcare
Chalfont PA

NAVUG Board of Advisors, Programming
NAVUG Programming Committee
NAVUG Membership Committee
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[Alex Wiley]

Is this happening for all users?

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Alex Wiley
Haschen
Denver CO
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[Lewis Rosenberg]

Just one user.  I just uninstalled and reinstalled the NAV client, but that did not change anything.

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Lewis Rosenberg
IT Manager
Mars Fishcare
Chalfont PA

NAVUG Board of Advisors, Programming
NAVUG Programming Committee
NAVUG Membership Committee
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[Kris Ruyeras]

Is this on a shared printer through GPO or print server? If so, depending on the setup, local settings will get overwritten from the server level if they are not allowed to make changes to the printer settings.

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Kristoffer Ruyeras
Director of Business Technology
Seattle, WA
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[Lewis Rosenberg]

She is printing to both a shared network printer and a local printer with the same issue on both.  I tested with the network printer and I was able to change printer preferences.  My changes held, but did not make a difference.

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Lewis Rosenberg
IT Manager
Mars Fishcare
Chalfont PA

NAVUG Board of Advisors, Programming
NAVUG Programming Committee
NAVUG Membership Committee
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[Michael Carr]

Lewis,

It’s not the old A4 ISSUE rearing it’s ugly head?

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Michael Carr
VP , Finance
Philadelphia Scientific LLC
Montgomeryville PA
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[Lewis Rosenberg]

It could be. 
What experience did you have, Michael?

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Lewis Rosenberg
IT Manager
Mars Fishcare
Chalfont PA

NAVUG Board of Advisors, Programming
NAVUG Programming Committee
NAVUG Membership Committee
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[Michael Carr]

This was ancient but apparently in the build we went live with on in 2015 with NAV2013 R2 all the stock reports were set up to print on A4 letter stock.  Since there were no printers with A4 paper in it they would just not print.

This was version 7.1.36703.0. A fix was released and  prior to NAV 2015 and Microsoft provided it to us as a standalone program. If you are up to date it shouldn’t be a problem but one never knows………It could be report parameters………

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Michael Carr
VP , Finance
Philadelphia Scientific LLC
Montgomeryville PA
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[Cynthia Priebe]

My understanding is that unless the page size is coded into the NAV report, it will use the paper size defined for as the default printer device.  

The first thing I would check is the advance printing preferences for paper size on her default printer. 

If this is not the issue, not sure what it might be. This is the “A4 thing” I am aware of!

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Cynthia Priebe, MCTS, DCP
Senior Business Analyst and Project Manager
Liberty Grove Software
Grafton OH
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[Geovanny Fuentes]

Let’s diagnose this:
1. Remote Connection or Local.
2. Did you rename the “PersonalizationStore” file. So a new file is created.

3. Did the user reboot the computer?
4. Did you confirm the corrects date/file/size Printer driver was installed. Maybe it was updated.
5. Did you delete the printer, reboot, install the network printer again.
6. Did you log in as another use on the same computer and print to see if it’s a local issue or specific to the user id?
7. Is there issues with other reports or just this specific one? Did you verify it’s the same Report Object Id#?

Good luck.

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Geovanny Fuentes
San Diego CA
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[Patrick Hulst]

We have had the same “issue” with the paper size coming from the default printer.  Depending on user / store setup the last printer installed was a Zebra label printer – with the default paper size of 4″ x 1″.  Makes a mess of the reports printed to a laser printer.

Check your user default printer in Windows.  Also if you’re using a run-as to authenticate NAV the current logged in Windows user may not be the profile NAV is using to determine the printer configuration.  (We have many users authenticating to NAV on a shared PC.)

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Patrick Hulst
Retail Applications Projects Manager
Home Hardware Stores Limited
St Jacobs ON
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[Greg Partlow]

Ive had this happen.
check in your display settings right click desktop -> display settings. if it is anything besides 100% it will print weird sizes. this is confirmed with Microsoft as well. if you print to pdf does the print out look normal? there’s no fix for this currently. sent it through Microsoft. it calls up winforms with no parameters to pass to the winforms which unfortunately doesn’t take in to account the display settings size. it renders the print out this way

this is from my email correspondance from them.

DPI font scaling drivers influence GDI+ low level libraries behavior.
GDI+ libraries are referenced by SSRS (SQL Server Reporting Service) Report Viewer .NET assembly and drive report rendering.
Report Viewer .NET assembly is docked into a NAV WinForm (NAV Page).
This is a Windows 10 platform setup that can affect SSRS Report Viewer with Dynamics NAV.
This applies to all the custom developed and Microsoft Standard products that use SSRS RV within this context (NAV, AX, CRM) such as the one below:
http://community.dynamics.com/ax/f/33/p/186811/468761
Via Control PanelAppearance and PersonalizationDisplay select “set a custom scaling level”, DPI font scaling can be modified, where and if needed.
The article below describes how to adjust these settings:
http://www.tenforums.com/tutorials/5990-dpi-scaling-level-displays-change-windows-10-a.html

if the ‘side of text apps and other items is

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Greg Partlow

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[Lewis Rosenberg]

Thanks for all of the suggestions everyone.

Greg:  I tried changing the display settings from 150% to 100% and then back to 150% and printing is working correctly now.  I’ll try again tomorrow to see if this holds.

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Lewis Rosenberg
IT Manager
Mars Fishcare
Chalfont PA

NAVUG Board of Advisors, Programming
NAVUG Programming Committee
NAVUG Membership Committee
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[Greg Partlow]

Lewis,
has it continued to print correctly with the 100% scaling setting?

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Greg Partlow
Sentinel Technology Group
Harrisburg PA
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[Lewis Rosenberg]

Still good after a three-day weekend.  Thanks, Greg!

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Lewis Rosenberg
IT Manager
Mars Fishcare
Chalfont PA

NAVUG Board of Advisors, Programming
NAVUG Programming Committee
NAVUG Membership Committee
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[Iliana Diaz de Leon]

Hi 
in your response-solution you mentioned: I tried changing the display settings from 150% to 100% and then back to 150% and printing is working correctly now. 

Where are the display settings? Could you please advise?, I´m facing similar issue.

Regards

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ilianadlb
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[Lewis Rosenberg]

?I believe that I just right-clicked on an empty part of the Windows desktop and clicked display settings.

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Lewis Rosenberg
IT Manager
Mars Fishcare
Chalfont PA
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BCUG/NAVUG All-Star
BCUG/NAVUG Board of Advisors, Chairperson
BCUG/NAVUG Programming Committee

NAVUG/BCUG FOCUS Houston March 13-14, 2019
Twitter: @RosenbergL
LinkedIn: https://www.linkedin.com/in/rosenbergl/
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