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[Nathalie Pelletier]

Would like to know if anyone out there has modified NAV to allow the releasing of a sales order with the QTY = zero.

Our Management team does not want to manage this in fulfillment by short shipping which would show what was ordered vs. what was shipped for fill rates.

They’re insisting that this MUST be done at Order Entry as we’re currently doing a lot of rationing as we sell immune products and our Order Entry team is managing case by case who gets what and when.  

In short, I’m just looking to see if anyone has any suggestions on how this could be done or if it is even possible.  I know that it isn’t possible without a modification.

Currently our Fill Rate is not accurate because they’re using the Sales Invoice to measure true customer demand.  What I mean by TRUE customer demand is what the customer ordered vs. what we needed to reduce the sales order by.  It isn’t just reducing a line from qty desired = 10 to qty rationed = 5.  

In many cases they’re actually deleting the line completely and thus we cannot use the changelog because there is nothing changed as it was never entered, and cannot use the sales order archive because it was never released.

I have done a modification that captures an OOQ (Original Order Qty) if the qty entered is less than ordered but not equal to zero.  That works better but we still have no visibility based on how they want to do this to the qty requested by the customer if the qty we can ship is zero.

So I’m in a conundrum you see..  Yes, I have discussed this at many levels hoping to move this to the fulfillment side.  That is NOT an option.  I 100% need to find a solution to this on the OE side.

Hoping someone has done a mod or has a suggestion on what they might have done to create such a mod.  

Thank you in advance..

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Nathalie
Manchester NH NH
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[Jon Long]

Nathalie, One customer I saw customized it so that a partial shipment took the remaining to be shipped and created a new order and put it on that order. That was done automatically upon posting of the shipment. They had partial shipments all the time. It was a large grocery chain with hundreds of these types of orders.

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Jon Long
Director of ArcherPoint-Upgrades
ArcherPoint Inc.
GA
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[Nathalie Pelletier]

OK to to close this up..  We ultimately have an issue only on the 1 liners where there is zero to release on Order Entry.  There is no NICE way to track this with our business process.  But thank you to all for your responses.

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Nathalie Pelletier
FoodState
Manchester NH NH
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