Loss of functionality for end user

Loss of functionality for end user.
Follow
Kim Crawford
Kim CrawfordOct 19, 2022 01:50 PM
HI, We are BC 14 “on Prem”. We have not done any cum update from the version we upgraded to. We transitioned …

1. Loss of functionality for end user.

Kim Crawford
Posted Oct 19, 2022 01:50 PM
HI,

We are BC 14 “on Prem”. We have not done any cum update from the version we upgraded to. We transitioned to BC 14 from NAV 2015 roughly 3 years ago
We have had no issues with User groups and permission until….. a few weeks ago…

We have set up 4 distinct User groups with the appropriate permission sets.

I now have an End user A & B who are in the same user group. They are both in office, using the same URL Link, and same web browser.

End User A when working on the bank reconciliation is able to click “suggest lines” but nothing happens (no error message).
End User B clicks “suggest lines” and it populates as expected.

I have double/triple checked that End user A is the exact same as End user B.
I have cleared the User personalization’s for End user A.

Any other suggestions or has this happened to anyone else.

——————————
Kim
Soultion Specialist, Project Manager
MMC
Burlington ON
——————————

2. RE: Loss of functionality for end user.
NAVUG ALL STAR
Lewis Rosenberg
Posted Oct 20, 2022 11:21 AM
Hello Kim,

Have you tried deleting User A’s personalizations?

——————————
Lewis Rosenberg
IT Manager
Mars Fishcare/Mars Horsecare
Chalfont PA
http://www.apifishcare.com
————————————————————————
D365UG-BC/NAVUG All-Star
D365UG-BC/NAVUG Advisory Board Member (Former Chairperson)
D365UG-BC/NAVUG Programming Committee

Twitter: @RosenbergL
LinkedIn: https://www.linkedin.com/in/rosenbergl
————————————————————————
——————————

3. RE: Loss of functionality for end user.
Kim Crawford
Posted Oct 21, 2022 08:41 AM
Hi,

Yes, deleting the user personalization’s was the first thing I tried.

I am going to try recreating the user to see if that helps.

——————————
Kim Crawford
Business System Specialist
Mohawk Medbuy Corporation
Burlington ON
——————————

4. RE: Loss of functionality for end user.
TOP CONTRIBUTOR
Kris Ruyeras
Posted Oct 20, 2022 08:45 PM
Hi Kim,

Try recreating the user. It may be associated to the user’s GUID. Recreating the user could generate a new GUID.
This is a long shot but I would try recreating the user and see if it’ll react the same way.

——————————
Kristoffer Ruyeras
VP of Operations
Tigunia
Seattle, WA
——————————