EFT File Issue Oct 13, 2022

EFT File Issue Oct 13, 2022
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Krista Foster
Krista FosterOct 20, 2022 02:33 PM
Hi, We had an issue last week where the EFT payment file that we upload to the bank increased our payments …

1. EFT File Issue Oct 13, 2022

Krista Foster
Posted Oct 20, 2022 02:33 PM
Hi,

We had an issue last week where the EFT payment file that we upload to the bank increased our payments by 100x. We are told that this was related to a Hotfix and impacted Canadian users. Was anyone else impacted?

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Krista Foster
Saint John Port Authority
Saint John NB
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2. RE: EFT File Issue Oct 13, 2022
Kate Lenn
Posted Oct 21, 2022 09:16 AM
Our US based ACH files also shifted the decimal over 2 places. It isn’t happening anymore and our partner doesn’t see anything on their end identifying what caused that to happen. We still aren’t sure what happened here.

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Kate Lenn
Laborers’ International Union of North America
Washington MD
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3. RE: EFT File Issue Oct 13, 2022
DeAndra Wolf
Posted Oct 21, 2022 09:39 AM
Microsoft said it was known issue but should be resolved as of now. I have not seen it since Friday last week. I hope it was resolved for you as well

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DeAndra Wolf
Solution Systems, Inc.
Rolling Meadows IL
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4. RE: EFT File Issue Oct 13, 2022
TOP CONTRIBUTOR
Andrew Good
Posted Oct 21, 2022 02:53 PM
Edited by Andrew Good Oct 21, 2022 02:53 PM
Hi,

This issue was discovered last week while I was helping at the TechMed station at Summit on Thursday. The issue was identified the rollback was underway within 2 hours of the issue being identified.

There were two extra zeros added to the end of the Amount field in the export file.

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Andrew Good
President
Liberty Grove Software
Toronto ON
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5. RE: EFT File Issue Oct 13, 2022
Krista Foster
Posted Oct 21, 2022 03:16 PM
Thank you everyone who responded. I appreciate your feedback.

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Krista Foster
Saint John Port Authority
Saint John NB
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