Dynamics F/SCM Customer Experience (CRM) Dynamics GP Dynamics Business Central (NAV) Dynamics SL Power Platform Fabric Copilot

[Michael Hnatiw]

Hello Everyone,

So we have a Dynamics NAV 2016 installation on-premise and have been looking at implementing ADFS and IFD for some time now.
Over the last few weeks we have setup ADFS and have used a WAP to get external access to our NAV development installation from the internet.
This works fine for any web client on any device we have tested.

However, we are having issues gaining access to the environment through the Dynamics NAV universal app for IOS.
We cant seem to get past the ‘Service Name’ screen where the external address of the server is inputted as we get the generic ‘Could not connect to the server’ error.

Using a packet trace through our Fortinet Firewall seems to indicate our WAP may not be re-directing some .ASP pages incorrectly, as indicated from the snippet below.
These pages exist on the NAV server but for whatever reason the request isnt getting forwarded and its looking for these pages on the WAP.

2017-10-06 18:33:42 10.2.1.1 27735 10.2.1.35 443 HTTP/1.1 GET /Fireball_NAV_DEV/Empty.aspx – 404 – NotFound –
2017-10-06 18:33:42 10.2.1.1 28131 10.2.1.35 443 HTTP/1.1 POST /Fireball_NAV_DEV/auth?dc=phone&aid=NAV – 404 – NotFound –
2017-10-06 18:33:45 10.2.1.1 31504 10.2.1.35 443 HTTP/1.1 GET /Fireball_NAV_DEV/Empty.aspx – 404 – NotFound –
2017-10-06 18:33:45 10.2.1.1 31899 10.2.1.35 443 HTTP/1.1 POST /Fireball_NAV_DEV/auth?dc=phone&aid=NAV – 404 – NotFound –
2017-10-06 18:58:56 10.2.1.1 6969 10.2.1.35 443 HTTP/1.1 GET /Fireball_NAV_DEV/Empty.aspx – 404 – NotFound –
2017-10-06 18:58:56 10.2.1.1 7357 10.2.1.35 443 HTTP/1.1 POST /Fireball_NAV_DEV/auth?dc=phone&aid=NAV – 404 – NotFound –
2017-10-06 19:00:06 10.2.1.1 41452 10.2.1.35 443 HTTP/1.1 GET /Fireball_NAV_DEV/Empty.aspx – 404 – NotFound –
2017-10-06 19:00:06 10.2.1.1 42022 10.2.1.35 443 HTTP/1.1 POST /Fireball_NAV_DEV/auth?dc=phone&aid=NAV – 404 – NotFound –
2017-10-06 22:00:31 10.2.1.1 20678 10.2.1.35 443 HTTP/1.1 GET /Fireball_NAV_DEV/Empty.aspx – 404 – NotFound –
2017-10-06 22:00:31 10.2.1.1 21062 10.2.1.35 443 HTTP/1.1 POST /Fireball_NAV_DEV/auth?dc=phone&aid=NAV – 404 – NotFound –

So, as a general question, what could I be missing in terms of setup if the access to the web client works on any device except within the IOS Dynamics Universal NAV app?

I should mention I have also tried creating an Azure install under a trial just to demo the app, and have even install the self-signed cert for the NAV server ion Azure on the device using the universal app itself and still cannot connect to our NAV installation (Trust Root CA is enabled on the IOS device).

If more details are need let me know.
Any feedback appreciated!

Best Regards,

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Michael Hnatiw
Internal IT Support
Fireball Equipment Ltd.
Edmonton AB
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[Michael Hnatiw]

Still looking for some help on this.
Anyone have any feedback?

Best regards,

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Michael Hnatiw
Internal IT Support
Fireball Equipment Ltd.
Edmonton AB
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[Ron Ketterling]

You may need to have your partner open an instance with Microsoft to resolve this.

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Ron Ketterling
President
Business Automation Specialists of MN, Inc.
Minneapolis MN
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[Kris Ruyeras]

Hello,

I would check your IIS settings and the config file if you haven’t yet. Sounds like it is not pointing to the proper config file to differentiate that it is a tablet, phone, etc.

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Kristoffer Ruyeras
Director of Business Technology
Seattle, WA
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