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[Linda Landers]

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This shows the list of users and their personalized pages. To clear a user’s personalization, click the relevant row, or choose Manage, and then choose Delete.

[Lewis Rosenberg]

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Yes, thank you Linda. I am aware of that. It the example I provided, however, there are no user IDs associated with the rows.

[Chris Warren]

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That’s interesting. I just checked in my BC21 environment and don’t have blank entries like that.

Screenshot-2023-04-28-at-1.15.20-PM.png 39 KB Image File - Click to view

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[David Wiser]

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Like Chris, I also do not have any blank user IDs. If the personalization was done for the role, it is captured in the “Customized Pages” page. Did you recently remove a user? If so, they may have had personalized pages. Also, I noted that all your examples had “Legacy Personalization” checked. This usually means the personalization was made in an earlier version of NAV.

[Jessie Sanger-Picard]

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I have this same issue, (BC14). User ID is blank but on some the User SID is there. on others, it’s just a dummy user sid. like the user was deleted.

[Lewis Rosenberg]

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Just a follow up on this thread: I was informed that these are orphaned records and they are safe to delete. This situation could have been created in older versions of NAV if a user was deleted but the user’s personalizations were not deleted.