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[Kim Haw]

We have set up our Purchase Invoices for approval.  In the past, whenever I entered an invoice and requested approval, it sent an request to my supervisor so she would know to go in and approve.  In the last month, when selecting the approval request, she is no longer getting this notification.  Has something changed or is anyone else having this issue?

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Kim Haw
Mathematical Research Inc., dba MRI Technologies
Houston
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[Sylvie Perreault]

Hi Kim,

Yes, having the same issue. If you navigate to Job Queue Log Entries, you will see an Error Message for Object IDR 1509. The error is “Cannot send the email. No email account have been added”. 

All of our approval workflow email notification have this error since we updated to Wave1 2022 (Version 20).

I would love to get some insight on what has changed from v19 to v20 that has caused this issue.

Sylvie

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Sylvie Perreault
Financial Advisor
IDRC / CRDI
Ottawa ON
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[Kim Haw]

Sylvie, I am seeing the same error message when I go to the Job Queue Log Entries.  Hopefully somebody has a fix for this.

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Kim Haw
Mathematical Research Inc., dba MRI Technologies
Houston
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[Sylvie Perreault]

Hi Kim,

So it seems that our SMTP Setup was blown away when we updated to v20 on the weekend. There was mention of this happening but there was going to be a connector that would bridge our SMTP with the new Email Setup. Well…that did not happen. I have now setup our generic D365 email using the Email Accounts > New. Information found here: https://docs.microsoft.com/en-ca/dynamics365/business-central/admin-how-setup-email#add-email-accounts

Hope this helps.

Sylvie

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Sylvie Perreault
Financial Advisor
IDRC / CRDI
Ottawa ON
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[Kim Haw]

Thanks Sylvie – did this correct your issue?  I will have our IT group look at this.

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Kim Haw
Mathematical Research Inc., dba MRI Technologies
Houston
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[Sylvie Perreault]

HI Kim, Yes this did work. Workflow email notifications are now working. 🙂

Sylvie

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Sylvie Perreault
Financial Advisor
IDRC / CRDI
Ottawa ON
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