Latest Customer Experience (CRM) Content — Page 30
From Struggle to Success: How to Create a CRM Recovery Plan
No one starts their CRM project without a plan. But most companies fail to create a plan that results in…
December 2, 2021
End Users! All Aboard!
This session will discuss the issues we have all faced with user adoption and include tips and techniques learned along…
December 2, 2021
Dynamics 365 Field Service Implementations: Dash to the finish line
Come learn with us what makes a successful Dynamics 365 CE Field Service and Field Service Mobile implementation starting with…
December 2, 2021
Taking Portal Comments to the Next Level
Portal Comments are a powerful feature for a busy Customer Service team, they are often under utilized though because of…
November 30, 2021
Customer Case Study – D365 Implementation Training Lessons Learned
In this session, we will discuss the training approach for TD Industriesā successful implementation of D365 Customer Engagement (CE) and…
November 30, 2021
What is Customer Experience in Dynamics 365?
You may have heard the term Customer Experience in many different settings and wondering how it applies to Dynamics 365.…
November 29, 2021
When we fail, we fail big: Stories of failure and success with Dynamics and the Power Platform
In this panel, attendees will hear from panelists about when they failed big during implementations of Dynamics 365 or the…
November 29, 2021
Advanced Analytics and Dynamics ā Bridging the Gap
Come hear George Casey, leader of the Advanced Analytics practice at RSM discuss and demonstrate approaches to leverage data from…
November 29, 2021
7 Tips & Tricks for a Successful Project Operations Deployment
Project Operations has been available 2020, and during that time, the Western Computer team has worked closely with the Microsoft…
November 29, 2021
Introduction to Dataverse Security
Security is one of the most important components of administering your Dataverse environment. But where to begin? We will discuss…
November 29, 2021
Demystify solution deployment behavior
Do your patches seem useless in production? Do you dread deployments? Do you pull your hair out every time? Are…
November 29, 2021
7 Habits of Effective CRM Leaders
Generate excitement, engagement, adoption, and ROI. CRM projects promise to deliver better customer experiences, higher loyalty, accelerated sales, and…
November 29, 2021
Backup & Recovery for D365 CE
Did you know that almost 50% of data loss in CRMās is related to human error? Do you know when…
November 22, 2021
ArganoArbela CX Connect: Reimagining the modern customer experience
Successful businesses are no longer built simply through advertising; they are driven by customer experiences. But offering connected and consistent…
November 22, 2021
An Appetite for Cloud: Expert Panel Explores Top Migration Strategies
Thinking of migrating from your legacy Dynamics solution to the Cloud? Download now to listen as our panel of experts spotlight the top migration strategies and tools to best navigate your journey to the Cloud. Ā
November 22, 2021
Swimming in Azure Data Lake with Dynamics 365 CE
Microsoft recently introduced the Export to Azure Data Lake functionality (now called Azure Synapse Link) that greatly simplifies data replication…
November 19, 2021
The new model-driven app design experience
In June, Microsoft released a new model-driven app design experience for Dynamics 365 Online and Power Platform customers. This session…
November 18, 2021
Creating a Plugin With Unit Tests From Scratch
Creating a unit tested Dataverse plugin can be difficult. Creating one in less than an hour is even more so!…
November 18, 2021
Demystifying Duplicate Data Management in Dynamics 365 CE
The majority of CRM systems have duplicate data to one degree or another, that is no mystery! Drawing on years…
November 18, 2021
Delivering World Class UI in D365 – Embedding Canvas Apps within Model-Driven Apps
Do you want the robust, full features of a model-driven application, but need the UI flexibility of a canvas app?…
November 18, 2021
