Get Real Time User Behavior Analytics of Your Microsoft Dynamics 365 CE / CRM Users
Want to get inside the minds of your Dynamics 365 CE/CRM users without relying on hit-or-miss surveys to increase digital adoption? This eye-opening session will show you how to leverage the free Microsoft Clarity product for real-time user behavioral analytics.
Learn how to spot popular pages, dead clicks, rage clicks, and more in your environment and interpret them to improve your user training and support initiatives. By the end of this session, you’ll know how to utilize heat maps, session recordings and other dashboard insights available in Microsoft Clarity to identify key areas where your users struggle, ensuring your governance and compliance measures are both effective and user-friendly. Don’t miss out on this chance to revamp how you understand and support your users.
Learning Objectives:
- Learn how to leverage behavioral analytics from the free Microsoft Clarity tool to understand user interaction with your Dynamics 365 CRM.
- Discover how to apply insights from heat maps, session recordings, and dashboard analytics to ensure your governance and compliance efforts are not only effective but also intuitive and easy for users to follow.
- Improve user training and support initiatives by pinpointing specific areas where users struggle and tailoring your support initiatives to address these issues directly.
Speaker: Asif Rehmani
Type: Breakout Session
Ability Level: 201 – Intermediate
Primary Product: Dynamics 365 CE/CRM
Track: Training and User Adoption
