Transforming Business Processes with Agentic AI and Copilot-Driven Automation
Session Overview: Organizations have talked about AI and automation for years, but a new era is emerging where Agentic AI doesn’t just automate tasks, it actively shapes and evolves business processes. This panel pushes beyond the familiar narrative to explore how AI is transforming operations at a structural and strategic level.
Leaders from Microsoft, Mavim, Avanade, and JMF Toyota will examine the next frontier of process transformation: AI‑orchestrated workflows, self‑healing process models, real‑time optimization, and the shifting balance between human judgment and machine‑driven decisioning. The panel will challenge common assumptions, including the belief that AI succeeds even when processes are messy, and instead explore why organizations must rethink governance, ownership, and operational strategy in an AI‑first world.
You’ll hear stories about how enterprises are using process intelligence to avoid AI failures, amplify continuous improvement, and build the foundation for a “self‑improving enterprise.” The discussion will also explore emerging capabilities such as micro‑transformations, agent‑led process variations, and AI‑supported compliance.
Attendees will gain insight into:
Why AI amplifies weak processes, and how to avoid the “automation of chaos”
How Agentic AI will evolve business processes in real time
What governance and ethical oversight are needed for AI‑modified processes
The role of humans vs. AI in decision making, exceptions, and continuous improvement
Industry examples (including manufacturing) where structured processes and AI reinforce each other
Practical steps to build the process intelligence foundation needed for reliable, scalable AI
This session is for anyone who wants to go beyond the basics and understand what AI‑driven operations will really look like over the next 3–5 years, and what organizations must do now to prepare.
Learning Objectives:
- Why AI amplifies weak processes, and how to avoid the “automation of chaos” and how Agentic AI will evolve business processes in real time
- What governance and ethical oversight are needed for AI‑modified processes and the role of humans vs. AI in decision making, exceptions, and continuous improvement
- Industry examples (including manufacturing) where structured processes and AI reinforce each other and practical steps to build the process intelligence foundation needed for reliable, scalable AI
Speakers: Rachel Profitt, Leo Salomons, Mike Urban, Siena Pennington
Recorded at: Community Summit NA 2026
Type: Expert Panel
Ability Level: 201 – Intermediate
Primary Product: Agents & Copilot
Tracks: Artificial Intelligence (AI)
Terms: All rights reserved by the speaker, Community Summit NA, and Dynamic Communities and cannot be reproduced or distributed without express written consent by the speaker and Dynamic Communities.
