The 90-Day Post-Go-Live Playbook: How to Protect Your Business Central Investment After Launch
Session Overview: Go-live is not the finish line — it’s the beginning of the most operationally vulnerable period for any BC implementation. The 90 days after launch are when workarounds take root, when initial training fades, and when the gap between what users were prepared for and what the system actually requires becomes visible. This session gives attendees a specific, week-by-week framework for the post-go-live period: what to monitor, what to triage, how to run an effective retrospective, and how to use the first 90 days to build long-term adoption habits rather than just surviving the transition. We’ll walk through the most common stabilization failures — user workarounds, help desk overload, data quality drift — and how a structured post-go-live plan prevents each one.
Learning Objectives:
- Build a structured 90-day post-go-live plan that proactively addresses the most common BC adoption failure points in weeks one through twelve.
- Identify the operational metrics that reveal whether a BC implementation is stabilizing or deteriorating in the first quarter after go-live.
- Run a 30-day post-go-live retrospective with your core team to surface process gaps before they become entrenched workarounds.
Speakers: JT Gentry
Recorded at: Community Summit NA 2026
Type: Education Session
Ability Level: 201 – Intermediate
Primary Product: Business Central/NAV
Tracks: Management & Leadership, Migrating, Training and User Adoption
Terms: All rights reserved by the speaker, Community Summit NA, and Dynamic Communities and cannot be reproduced or distributed without express written consent by the speaker and Dynamic Communities.
