Latest Video Content — Page 2
Customer Insights Journeys Updates in 2026 Release Wave 1
Microsoft is rolling out two notable updates to Customer Insights Journeys that give marketers more flexibility and less downtime. Dynamic content blocks and live segment editing are set to change how teams manage ongoing campaigns.
May 21, 2026
AI Agent & Copilot Podcast: Don’t Delegate AI Transformation, Own It
Saying AI is mission critical and then handing it off to a task force two levels down is one of the fastest ways to kill adoption. Shawn Dorward breaks down why AI transformation has to be owned at the top and what leaders can do right now to change that.
May 20, 2026
Power Platform 2026 Release Wave 1: Restore Deleted Records
Kylie Kiser demonstrates how to turn on the restore deleted records feature and enable it in your environments, as part of Power Platform 2026 Release Wave 1.
May 19, 2026
Power Platform 2026 Release Wave 1: Dataverse
Learn about four features for the Dataverse coming out as part of the 2026 Release Wave 1 for Power Platform.
May 15, 2026
Academy Preview: Skill Up as a System Admin
Heidi Neuhauser previews her two-day Dynamics 365 CE/CRM System Admin Boot Camp at Summit NA Academy. Whether you're brand new to the platform or ready to level up, there's a session built for where you are right now.
May 14, 2026
Power Platform 2026 Release Wave 1: Copilot Studio
UG Expert Kylie Kiser reviews the updates that add value to Copilot Studio as part of the Power Platform 2026 Release Wave 1.
May 12, 2026
IVR: Custom Voice for Voice Agents
Dynamics 365 Contact Center is getting custom AI voice support for IVR in the 2026 Release Wave 1, and it's skipping public preview entirely. Here's what we know so far and why it matters for your phone channel setup.
May 7, 2026
Power Platform 2026 Release Wave 1: Power Automate
UG Expert Kylie Kiser highlights updates coming to Power Automate as part of the 2026 Release Wave 1 announcements for Power Platform.
May 4, 2026
Updates to Microsoft Certification Exams
Microsoft is shaking up its certification landscape with new agentic AI-focused exams for Dynamics 365 and Power Platform. Learn what's coming and why it matters for consultants and tech professionals.
May 1, 2026
AI Agent & Copilot Podcast: Jorgen Bach on Closing the ERP Value Gap and Operationalizing AI
At the AI Agent & Copilot Summit, Truvioās Jorgen Bach explains how unified platforms and AI agents are helping enterprises close the ERP value gap and operationalize AI adoption.
April 30, 2026
Power Platform 2026 Release Wave 1: Power Pages
UG Expert Kylie Kiser highlights a few key features coming to Power Pages as part of the 2026 Release Wave 1 for Power Platform.
April 28, 2026
The Power of Agents in Business Central
Kim Coggleton shares a first-look walkthrough of enabling agents in Business Central (preview), using the sample Sales Validation Agent to learn the setup. Along the way, she highlights prerequisites, permissions, manual task runs, and how to avoid burning through quota during testing.
April 24, 2026
Power Platform 2026 Release Wave 1: Power Apps
Learn about new and planned features for Power Apps based on the 2026 Release Wave 1 notes for Power Platform.
April 23, 2026
Moving Your Inventory Using D365 Business Central
Lewis Rosenberg walks through the top three methods for moving inventory in Dynamics 365 Business Central, from transfer orders to bin movements and item reclassification journals.
April 21, 2026
2026 Release Wave 1: Sales Qualification Agent Updates
UG Expert Heidier Neuhauser highlights two updates under the lead management area for the Sales Qualification Agent as part of the 2026 Release Wave 1.
April 16, 2026
AI Agent & Copilot Podcast: 2x MVP Brad Prendergast Shares AI Insights
Microsoft MVP Brad Prendergast joins Shawn Dorward to discuss real-world AI usage, from coding and research to Tesla's FSD, and why you shouldn't feel pressured to keep up with every new AI trend.
April 15, 2026
Summer Updates Coming to the Sales Close Agent
UG Expert Heidi Neuhauser provides an update on what's coming to the Sales Close Agent this summer.
April 13, 2026
Manufacturing Improvements in Business Central
Microsoft MVP Andrew Good walks through the latest manufacturing improvements in Business Central, covering everything from item variant blocking and warehouse pick controls to production order reopening and Excel journal editing.
April 10, 2026
10 Lessons Learned from an End-User: BC On-Prem to Online
UG Expert Chris Warren outlines ten lessons that he has learned throughout his time using Business Central.
April 6, 2026
Practical AI: Recap
Concluding her series on the practical use of AI, Kylie recaps key takeaways and emphasizes the importance of responsible AI.
April 3, 2026
