[Vinita Panicker]

Up

0

Down

::

I just got this issue resolved. It was the Workflow that caused the issue and Microsoft had to delete all the workflows and disable binary stream and then add the workflows one by one and it worked. Thank you all for your inputs

[Vinita Panicker]

Up

0

Down

::

Thanks Steve. I will look into this and get back to you if I have any questions.

[Vinita Panicker]

Up

0

Down

::

Hi Amanda

Does BC have its own deferral feature that can be used? As mentioned in my initial post we use Binary Stream add on for Deferrals. I do batch recognition on month close some of the new deferrals in prepaids sometimes change the recognition account. Not sure how but I have seen it happen. The JEs for revenue sometimes create two deferrals one with the correct amount and correct deferral for 12 months and another deferral with the same total deferral amount but the deferrals each month don’t add up to the total deferral amount, the second deferral is pulling an amount from another JE. Somehow the duplicate incorrect deferral created doesn’t show in the GL account, but I have noticed that some months I am off by the same amount and can’t do the reversal since the recognition account doesn’t have the amount to offset if I did the correction entry. Binary Stream is looking into it, but they don’t know what is causing this and how to fix it.

[Vinita Panicker]

Up

0

Down

::

Hi Kim

I do have workflows for general journals and posting invoices. Microsoft support team deleted the workflows, and the error is still there. All other workflows have been disabled.

[Vinita Panicker]

Up

0

Down

::

Hi Steve are you available to meet sometime this week to go over the deferrals in BC? I can send you a teams invite

[Vinita Panicker]

Up

0

Down

::

Thanks Kim will get back if I have any questions.