Crystal Ahrens is a seasoned technology professional with over 18 years of experience in solutions, systems architecture and ERP implementation. Currently serving as the Director of Systems Architecture at  HeicoCompanies, she oversees comprehensive system implementations, and solution delivery for D365FO and Strategic projects, from initial deployment to continuous improvements. Her expertise spans solution delivery, systems integration, and organizational change management.

Crystal’s career journey reflects her passion for technology and continuous learning. She began as a developer before transitioning to project management roles in manufacturing-centric sectors. Her academic background includes a degree in Information Sciences from the University of Phoenix, complemented by coursework at the University of Washington. Her hands-on approach has been shaped by early exposure to IT project management and her deep involvement in the Microsoft ecosystem.

A recognized leader in the Dynamics 365 community, Crystal actively contributes through content creation, mentorship, and speaking engagements at events like Community Summit North America. She emphasizes the importance of collaboration and knowledge-sharing within professional communities. Crystal also leverages her unique perspective, shaped by overcoming challenges such as ADHD and dyslexia, to inspire others and drive innovative solutions