[Mary Mallazzo]

Hello
We have an existing user, who suddenly can no longer access Smartlist.  I checked his user security and he still has SmartList access.  Another user signed on to his workstation can access Smartlist.   We have looked at the SY01402 table and he has syDefaultType = 96  . Anyone encounter this before?

Thank you

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Mary Mallazzo
Fromkin Brothers
Edison NJ
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[Thaddeus Suter]

He can access it. He just got too cute with multiple monitors etc. and minimized it somewhere and can’t find it now.
Run this:
update SY01402 set syuserdfstr = ‘FALSE~423~930~-50~-28~177~’ where sydefaulttype = 96 and userID = ‘XXXXXXXX’

It’ll be OK until he loses it again.

Then take away their multiple monitors if they persist in losing things. 🙂

There’s also a windows command to re-access lost windows.  Right  click maximize while hovering over its shadow

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Thaddeus Suter
Retus, Inc
Helotes TX
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[Mary Mallazzo]

Actually that is not the issue.  I signed on to my laptop with his user id , no multi screens, and have the same issue.
We created a new user id and he is OK now.

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Mary Mallazzo
Fromkin Brothers
Edison NJ
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[Thaddeus Suter]

The problem was not at the client workstation.

For Smartlist, his syuserdfstr string was bad where sydefaulttype = 96 in SY01402.

You needed to reset it to a known good string such as = syuserdfstr = ‘FALSE~423~930~-50~-28~177~’ where sydefaulttype = 96.

Or set it to the same string value as another user who was OK.

Not create a new userID.

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Thaddeus Suter
Retus, Inc
Helotes TX
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[Mary Mallazzo]

thank you …that corrected the problem

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Mary Mallazzo
Fromkin Brothers
Edison NJ
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[David Morinello]

For those with multiple monitors, GP PowerTools has a feature to keep GP screens like SmartList on visible areas.

Usability settings
– Prevent application windows from opening outside of the visible desktop area

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David Morinello
Senior Dynamics GP Systems Architect
Ascend Learning, LLC
Leawood KS
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[David Musgrave]

Hi All

In addition to the option to prevent windows from opening outside the visible area of the desktop, the Window Position Memory feature added in build 22 of GP Power Tools will save the size, position and and state for any window in the application.

This feature actually replaces the window memory code for Smartlist. There are actually two bugs with the original code and GPPT fixes these.

Bugs:
1) Window will move 6 pixels every time it is opened
2) If window is maximized when it is closed, stored size data is corrupted.

David

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David Musgrave MVP, GPUG All-Star

Managing Director
Winthrop Development Consultants

Perth, Western Australia

http://www.winthropdc.com
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