[Mary Mallazzo]

Hello
We use Key2Act as a bot on for job cost.
Last month, 1 user was unable to access the Job cost windows. GP would freeze and then close.  She could access GP windows without issues.
I created another user id for her, and that was fine till today.
Now the new user id is having the same issue, unable to access any Key2Act windows.

Before I create another user id for her, has anyone experienced this issue before?

Thank you

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Mary Mallazzo
Fromkin Brothers
Edison NJ
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[Jo deRuiter]

Hi

I would contact Key2Act directly, they’re usually very, very good with answering questions.?

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JodeRuiter
Aisling Dynamics Consulting, LLCAisling Dynamics Consulting, LLC
ERP Practice Manager
jo.deruiter@aislingdynamics.com
9518674366
Alpharetta, GA
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[Ray Soliman]

Hi Mary,
Usually this is because there are issues with the user access or the customization or VBA on the window, do you have customization ? what version of key2act you got now?
Thanks,
Ray Soliman

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Ray Soliman
Senior Dynamics GP Consultant
DynamicsMCT.com
Edmonton,AB
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