[Debbie Knoebl]

I am having issues with printing the SOP Blank Invoice word template from the SOP Batch window. When the batch is transferred from Orders to Invoices, they want to print the invoices from the batch window, but only the first invoice prints correctly. The rest print with no detail lines.
If they print from the “Print Sales Documents” window or print individually, the invoices print with no issues. 
This is in GP 18.2. Has anyone ever seen this behavior before? Any ideas on how to troubleshoot?

Thanks for any insight!

Debbie K.

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Debbie Knoebl
Wipfli
Madison WI
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[Valerie Sikora]

Hi Debbie,

I would start troubleshooting by printing the standard version of the invoices (not the Word Template) to see what is going on.  If it acts the same, then you have something wrong in Report Writer.  If not, then your template is incorrect.  At least then you will know where you need to concentrate.

Thanks,
Val Sikora

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Valerie Sikora
Senior Developer
LBMC
Brentwood TN
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[Blair Christensen]

The first thing you probably want to do is check to see if you are using a stock invoice form or a customized one.  You can do that by accessing the Customization Maintenance Window:

From there you can see which of your documents have been modified from the originals.

Once you know which ones are modified you can further troubleshoot.  Note that there are usually two versions of each printable form: a “basic” form and a History form.  They are used at different times in the process which can be a little confusing to some.  The “basic” form is used PRIOR to posting while the History form is used AFTER posting.  So you could be having problems with your basic form while the History version is fine.  (I’ve had this problem on my side as well.)

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Blair Christensen
Database Administrator
Oppenheimer Companies, Inc.
Boise Idaho GPUG Chapter Leader
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