[Pam Palmer]

When we enter an order we often select “MOTOR FREIGHT” as the shipping method because the person entering the order does not know which motor freight company will be chosen.

We have custom links set up for all the various freight/shipping companies, and it used to be (until a couple of days ago) that when an order shipped MOTOR FREIGHT and we wanted to get tracking, we would go to User-Defined and hover over the TRACKING NUMBERS link and it would “show” all the various freight companies.  All we needed to do then was select  freight company the tracking number represents, click on that particular freight company and go directly to the tracking page of that company. (or if someone didn’t know which freight company they could take minutes out of their day by selecting all of them one at a time and see if the tracking number showed up).

Unfortunately, this is not happening now.  If the shipping method is not changed prior to posting and left as MOTOR FREIGHT, we can hover over TRACKING NUMBERS (and get the pointer finger) but no options for the various freight companies show up.  ONLY when the shipping method has been changed to the correct freight company will anything show.

People are starting to grumble and I need a solution.  Where do I go to fix this?  Nothing has been updated in the Custom Links section, no new modifications etc.  I know the smart thing is for the person posting the order to simply take the time to change the shipping method to the correct method….(enough said).

I appreciate your time and responses.
pam

——————————
Pam Palmer
Projects/Database Admin
Temple, Inc.
Decatur AL
——————————

[Ari Smith]

Hi Pam,
I believe we have a solution for your problem. We are currently implementing Dynamics TMS at another GP company that had similar issues. Call me at your convenience 847-963-0007 x 112 – Ari Smith 

——————————
Ari Smith
President & CEO
Next Generation Logistics
Inverness IL
——————————
——————————————-

[Thaddeus Suter]

Pam,
For “ALL” shipping method options to show up when you select the tracking number and hover on the Tracking Number Zoom ( see first screen shot)
The custom links must be set to ALL, not to a specific field value
in sample Vita Blue will not show but the other four will and do.
See second screen shot.

Second screenshot shows setup for ‘All” feature.

——————————
Thaddeus Suter
Retus, Inc
TX
——————————
——————————————-

[Pam Palmer]

Thank you for the information.  We’ve never had to set the field value to ALL before but I will update them so that all show up.

Appreciate the insight.

——————————
Pam Palmer
Projects/Database Admin
Temple, Inc.
Decatur AL
——————————
——————————————-