Serial Number Exists in History – Need to Use Same Number

  • Serial Number Exists in History – Need to Use Same Number

    Posted by Amber Bell on April 6, 2017 at 8:00 am
    • Amber Bell

      Member

      April 6, 2017 at 8:00 AM

      Hello everyone,

      I have a client that has the following issue:

      1. They entered and posted a Increase Adjustment to record the production of a finished good.
      2. After posting, they realized they used the wrong Serial Number (Example: 234765)
      3. They then entered a negative adjustment to remove the item/serial number from the system.
      4. Now (a couple weeks later), they are ready to use that Serial Number. When they enter it, they get a pop-up error:

      jJIwAGijQ32uuwiNfYp3_aa serial.JPG
      I am drawing a blank as to how they should have fixed this and what they can do to move forward to use this number again or prevent this error in the future.

      Any ideas?

      ——————————
      Amber Bell
      Training Dynamo LLC
      Email: amber@trainingdynamo.com
      Website: http://www.trainingdynamo.com
      Twitter: @trainingdynamo
      ——————————

    • Amber Bell

      Member

      April 6, 2017 at 8:34 AM

      Figured it out.

      they have a customization! I disabled it and it worked fine.

      ——————————
      Amber Bell
      Training Dynamo LLC
      Email: amber@trainingdynamo.com
      Website: http://www.trainingdynamo.com
      Twitter: @trainingdynamo
      ——————————
      ——————————————-

    Members

    Amber Bell replied 7 years, 3 months ago 1 Member · 0 Replies
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