Sales Transaction Entry Screen freezes after EOY update

  • Sales Transaction Entry Screen freezes after EOY update

    Posted by DSC Communities on January 6, 2017 at 9:39 am
    • Karen Harris


      January 6, 2017 at 9:39 AM

      Good morning,

      I am hoping that someone can give me some assistance with an issue we are having.  I applied the EOY Canadian Payroll update to our GP 2015 R2 system and everything seemed fine but now our Sales Transaction Entry form freezes when there is more than one person trying to use it (or sometimes just randomly).  This only happens to the clients running Windows 8.1 – Windows 7 machines don’t have any issues.  I’ve run SQL Profiler and don’t see any locks or blocks in SQL and the only way to resolve the stuck screen is to end it in Task Manager.  

      Please help!


      Karen Harris
      Information Systems Manager
      The Royal Canadian Legion
      Kanata ON

    • Beat Bucher


      January 9, 2017 at 8:52 AM

      Hi Karen,

      Have you tried to set the properties of the Apps in win 8.1 to use a compatibility mode ? my local GP client runs with Elevated Privileges (Admin mode) and don’t have any issues (I’m on Win10).. Try set the Compatibility mode to Win 7 to see if it helps.

      Beat Bucher
      Business Analyst, Dynamics GP MVP
      Ultra-Electronics Forensic Technology Inc.
      Montreal QC/Canada
      Montreal QC GPUG Chapter Leader
      GP2013R2 / MR2012 CU14

    DSC Communities replied 7 years, 6 months ago 1 Member · 0 Replies
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