[Eva Vigil]

I have updated a sales customers email address in the internet information screen but my recent invoice was sent to an old email address. I checked to see if a new invoice pulled the new address information but it had not. Any ideas as to why the updated email address is not populating? 

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Eva

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[Diana Doane]

One thought – make sure the Address ID being updated is the one showing in the Customer Card as the Bill To address ID.  This is the one used by the SOP Trx.

Once the SOP Trx is saved (or Posted) the email address is ‘stuck’ to that docuemtn even if you later update the Customer’s Bill To Address ID.

You can update the document’s email address in SQL. The Email Details table (SY04910) is where you’ll find these records. 

At least this is what we’ve found to be true in GP2013 R2. There may be a different path in more recent versions.

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Diana Doane
Ascend Learning, LLC
Leawood KS
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[Windi Epperson]

Eva,
Another place to check is the email button on the customer card.  In the Customer eMail Options window, you can enable sending different document types to different email addresses.  If that is enabled, the ellipse button next to each doc type is enabled and GP will pull the email from the Email Address Based on Doc Type window that is accessed through that ellipse.
Thanks
Windi

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Windi Epperson
President/GP Senior Consultant
Advanced Integrators, Inc.
Norman OK
405-946-1774 Ext 102
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