Report constantly crashing

  • Report constantly crashing

    Posted by Ben Micek on April 12, 2023 at 12:05 pm
    • Ben Micek

      Member

      April 12, 2023 at 12:05 PM

      As of late whenever I run our items received not invoiced , the report will crash after a few minutes or so. My direct report is having the same problem with other system generated reports crashing on him. Is there a fix or do we need to reach out to our GP support partner? Any helpful suggestions are welcome. 

      ——————————
      Ben Micek
      Accounts Payable
      Outlook-Nebraska, Inc.
      Omaha NE
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    • David Musgrave

      Member

      April 13, 2023 at 1:57 AM

      Hi Ben

      What do you mean by crashing?

      Is the entire GP application closing or just the report window?

      Regards

      David 

      ——————————
      David Musgrave MVP, GPUG All-Star

      Managing Director
      Winthrop Development Consultants

      Perth, Western Australia

      http://www.winthropdc.com
      ——————————
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    • Carolyn Verwers

      Member

      April 13, 2023 at 8:57 AM

      Ours is doing the same thing. When a system generated report is viewed on the screen, it times out after exactly 5 minutes, closes out and if we weren’t done, we have to bring it up again. This is very frustrating when reviewing something that might take a few minutes. We have been unable to determine how to fix it however it started after we installed the new YE update. It was fine before that and we could review a report as long as we wanted on the screen until we closed it out.

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      Carolyn Verwers
      Muscatine Power and Water
      Muscatine IA
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    • David Musgrave

      Member

      April 13, 2023 at 7:31 PM

      Hi Carolyn

      That’s exactly why I asked for clarification.

      If you have GP Power Tools installed it will close the report writer window if it is left open. You should leave the feature active, but can change the timeout value to longer.

      Also make sure you have build 28.4 installed as this build starts the timer once the report has completed rather than when the window first opens.

      This article explains why it is important

      https://winthropdc.wordpress.com/2022/12/14/gppt-why-does-the-report-writer-screen-close-automatically/

      Regards

      David 

      ——————————
      David Musgrave MVP, GPUG All-Star

      Managing Director
      Winthrop Development Consultants

      Perth, Western Australia

      http://www.winthropdc.com
      ——————————
      ——————————————-

    Ben Micek replied 1 year, 2 months ago 1 Member · 0 Replies
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