Dynamics F/SCM Customer Experience (CRM) Dynamics GP Dynamics Business Central (NAV) Dynamics SL Power Platform Fabric Copilot

[Greg Wahl]

Occasionally, we will have users complain about random black boxes on random GP windows (example shown in attachment).  They sometimes go away if you click in that area or if the close out of GP and log back in.  We use terminal servers and not all users experience this.  We have adjusted the monitor’s refresh rate and swapped out the monitors as well with no luck.

I was just wondering if any other user’s experienced this and was able to get it resolved.

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Greg Wahl
Senior Database Administrator
Owensboro Municipal Utilities
Owensboro KY
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[Rob Klaproth]

The little . in front of your window name indicates this is a modified window.  Try changing it back to the stock GP window in tools – setup – system – alternate/modified windows and reports, select the profile DEFAULTUSER (assuming that’s the one assigned to all your users), and locate that window and change it back to Dynamics GP by clicking the radio button next to it, and saving.  Users will have to logout.

If you do not see the black boxes on your stock GP windows, then there are issues with the customized/modified windows that may need to be addressed by your developer or partner who made the modifications for you.

I would try that first, just to rule out a general “GP” issue and then go from there.

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Rob Klaproth
Dynamics Certified Professional
(GP Install & Configure)
Sr. GP Consultant
Armanino, LLP
San Diego, CA
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[Greg Wahl]

Thanks for the response but this is happening to non-modified windows as well as the main GP Home page where the top toolbars are black as well.  Sometimes, we can re-position the window and it clears it up.  To me, it looks like some sort of refresh rate issue but we tinkered with those settings and it didn’t resolve the issue.  We have tried changing the drivers for the monitors as well as swapping out the monitors.

This is only happening to a few users…

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Greg Wahl
Senior Database Administrator
Owensboro Municipal Utilities
Owensboro KY
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[Brian Heiple]

?This is possibly being caused by the Persistent bitmap caching setting on MSTC setup. Try unchecking it.

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Brian Heiple
Sr Application Analyst
Lutheran Social Service of Minnesota
Saint Paul MN
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