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Power Outage – Lockbox not available

Dynamics GP

Power Outage – Lockbox not available

Posted by csexton@nbs.com on January 16, 2017 at 1:24 pm
- Charlotte Sexton
  
  Member
  
  January 16, 2017 at 1:24 PM
  
  We had a quick power outage while working on the lockbox which caused the computers to go off. The lockbox entry shows the lockbox batch but when we select it the following message displays “please enter a new or existing lockbox ID”. How do we release the file which is not available?
  
  Charlotte
  
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  Charlotte Sexton
  Accounting Operations Manager
  Nation’s Best Sports
  Fort Worth TX
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- Windi Epperson
  
  Member
  
  January 17, 2017 at 10:50 AM
  
  Charlotte,
  I’m not sure if this will work or not, but I would try some of the steps listed in the “batch stuck in posting” article: https://support.microsoft.com/en-us/kb/850289
  
  Specifically the clearing of the Activity, Dex_Lock and Dex_Session tables. Any time you are going to use SQL to clear tables, you should have all users out of GP and make a back up first.
  Thanks
  Windi
  
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  Windi Epperson
  President/GP Senior Consultant
  Advanced Integrators, Inc.
  Norman OK
  405-946-1774 Ext 102
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csexton@nbs.com replied 7 years, 10 months ago 1 Member · 0 Replies
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