[Tracy Yaklyvich, MBA]

??Hi all.  I just discovered that a printed trial balance out of Great Plains did not include all rows!  I had the set destination at screen and printed from there.  A few rows were missing from the end of each page.  Has anyone else encountered this?  Any ideas how to fix?  If you put the destination as printer this does not happen so that is a workaround but I often want to view my report before I decide to print.  Thanks in advance.

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Tracy Yaklyvich, MBA
Controller
American Society of Health-System Pharmacists
Bethesda MD
tyaklyvich@ashp.org
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[Jo deRuiter]

Hi ?

It is likely an issue with the printer settings.

Did you try another printer or try and print it to PDF or anything to see if that clears it up?

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[Tracy Yaklyvich, MBA]

?Hi Jo, it does it no matter the printer I use when printing from the screen.  If I send the report directly to a printer it works fine.  Strange.

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Tracy Yaklyvich, MBA
Controller
American Society of Health-System Pharmacists
Bethesda MD
tyaklyvich@ashp.org
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[Sarah Brewster]

Tracy, check your printing preferences for your default printer, see if you can adjust so that the missing rows appear in the screen view.  My experience is the screen view generates based off those settings.  That would be why printing from that view causes missing rows, regardless of what printer you use.

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Sarah Brewster
Implementation and Support
ActivReporter by nQativ
Lubbock TX
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[Mark LeRette]

?We have run into a couple different situations with printers, though not your problem specifically. GP uses an installed print driver to print to the screen, so you may simply need updated print drivers.

If you are using Canon printers, we’ve also found that you may need to set the printer setting “Set margin to 1/6 inches” on. This setting will either be found in the printer settings on the printer console or by going to the Printer settings for the printer on the host machine. The setting should be found by clicking on the Finishing tab and then the Advanced Settings button on that tab. 

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