Products Released

[Cecile Dinh]

Hello,

What is Mainstream Support End Date and Extended Support End Date means?
https://support.microsoft.com/en-us/lifecycle/search?alpha=Dynamics%20GP

Also, what is Service Pack Support End?

Just wanted to ask if my understanding is correct.

Thanks,

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Cecile Dinh
GP Admin at ARC (Airlines Reporting Corp.)
GPUG Chapter Leader – Washington, D. C.
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[Ernest Trujillo]

Hi Cecile,

Enjoyed meeting you at Summit 2019. Hope all are healthy in your world. 

These tables may help. The biggest difference is that when you go into the Extended Support End date, if you are using GP Payroll, you will no longer receive tax table updates from Microsoft. If your maintenance is current, under Mainstream support, this includes the payroll tax tables, security updates, feature requests, etc…Please keep in mind that after Mainstream support ends, Microsoft typically does not provide enhancements to GP. When Extended support ends, patches, security updates, etc…are no longer available from Microsoft. 

Products Released	Lifecycle Start Date	Mainstream Support End Date
Dynamics GP 2016	5/1/2016	7/13/2021
Dynamics GP 2016 R2	12/1/2016	7/13/2021
Dynamics GP 2018	12/1/2017	1/10/2023
Dynamics GP 2018 R2	10/2/2018	1/10/2023

Products Released	Lifecycle Start Date	Extended Support End Date
Dynamics GP 2016	5/1/2016	7/14/2026
Dynamics GP 2016 R2	12/1/2016	7/14/2026
Dynamics GP 2018	12/1/2017	1/11/2028
Dynamics GP 2018 R2	10/2/2018	1/11/2028

Thanks, 

Ernie

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Ernest Trujillo
VP North Texas
nQativ
Lubbock TX
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[Terry Heley]

Hello, we will take 2015 as an example as that recently changed

Products Released	Lifecycle Start Date	Mainstream Support End Date	Extended Support End Date

Dynamics GP 2015 R2

8/30/2015

4/14/2020

4/8/2025

Mainstream support end date which is 4/14/2020 mean that is the end of all updates for this product, such as service packs, hot fixes, tax updates, year end updates any type of regulatory update is completed and really you as a customer needs to focus on upgrading.

The extended support end date means, you can call into support we will help you with questions on GP 2015 till 4/8/2025.  Try to assist you, but again, you get no updates.  

This blog we publish explains a bit as well 
https://community.dynamics.com/gp/b/dynamicsgp/posts/microsoft-dynamics-gp-2018-r2-and-year-end-update-lifecycle-and-upgrade-services

Let me know if you have questions, thanks
Terry Heley 
Microsoft

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Terry Heley
HR/PR expert
Microsoft
West Fargo ND
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