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[Jason Headrick]

I am in the process of upgrading to GP 2016R2 on new servers.  Web Services is giving me a hard time.  I haven’t been able to find any good documentation but here is what I’m trying:

1.) Install Web Services.  My domain account is a local admin to the server and also a sysadmin in SQL.  
2.) I’m selecting to store the security data on SQL Server (Recommended).  
3.) Database name i’m specifying is ‘DynamicsGPSecurity’. 
4.) I get the error:  Invalid SQL Information: Access to the Authorization Manager store was denied.

Any ideas?  I’ve tried copying my GP2015 ‘DynamicsGPSecurity’ db but this didn’t help…..not sure if this is to be upgraded or just recreated.  I don’t think there is any data I need in that db so a recreated/refreshed db would work.  Thanks in advance.

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Jason Headrick
Progressive Leasing
Draper UT
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[Rob Klaproth]

Did you select “windows” authentication or SQL auth?  Usually it’s best to select SQL auth and enter the sa user name and password.  I do not recommend copying the old database unless you have a ton of security already setup, it can create a new one during install for the security.

——Original Message——

I am in the process of upgrading to GP 2016R2 on new servers.  Web Services is giving me a hard time.  I haven’t been able to find any good documentation but here is what I’m trying:

1.) Install Web Services.  My domain account is a local admin to the server and also a sysadmin in SQL.  
2.) I’m selecting to store the security data on SQL Server (Recommended).  
3.) Database name i’m specifying is ‘DynamicsGPSecurity’. 
4.) I get the error:  Invalid SQL Information: Access to the Authorization Manager store was denied.

Any ideas?  I’ve tried copying my GP2015 ‘DynamicsGPSecurity’ db but this didn’t help…..not sure if this is to be upgraded or just recreated.  I don’t think there is any data I need in that db so a recreated/refreshed db would work.  Thanks in advance.

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Jason Headrick
Progressive Leasing
Draper UT
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[Jason Headrick]

I’ve tried it both ways…..same error.  With SQL auth I am using ‘sa’ and confirmed the password i’m using is correct.

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Jason Headrick
Progressive Leasing
Draper UT
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[Rob Klaproth]

Try giving the windows user you are logged into the server installing web services the sysadmin fixed server role in SQL and install.  You can revoke the permissions after install.

——Original Message——

I’ve tried it both ways…..same error.  With SQL auth I am using ‘sa’ and confirmed the password i’m using is correct.

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Jason Headrick
Progressive Leasing
Draper UT
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[Jason Headrick]

already been done.  this is crazy.  no luck.

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Jason Headrick
Progressive Leasing
Draper UT
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[Rob Klaproth]

When are you getting the error, when you run the web services utility to deploy it to a company, or you’re not even getting past the install wizard?

——Original Message——

already been done.  this is crazy.  no luck.

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Jason Headrick
Progressive Leasing
Draper UT
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[Jason Headrick]

can’t get past the install process

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Jason Headrick
Progressive Leasing
Draper UT
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[Ken Allgood]

You’re absolutely sure that you have the instance name correct?  Might this be a cloned server? 
Log into sql mgmt studio and run the following query:

select @@servername

show us the results here

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Ken Allgood
Saratoga Technologies, Inc.
Johnson City TN
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[Ken Allgood]

Oh, and are you a local admin and are you running the install “As Administrator” ?

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Ken Allgood
Saratoga Technologies, Inc.
Johnson City TN
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[Jason Headrick]

I am a local admin on the box and doing ‘run as administrator’.

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Jason Headrick
Progressive Leasing
Draper UT
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[Beat Bucher]

Jason,
For what it’s worth.. have you tried to append MSSQLSERVER in the back of your SQL server name ? when installing your GP SQL server without specifying an instance name, SQL will use a default name, but some installation software actually need to have that instance name specified.. (check for the proper instance name in the windows services).

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Beat Bucher
Business Analyst, Dynamics GP MVP
Ultra-Electronics Forensic Technology Inc.
Montreal QC/Canada
+1-514-489-4267
@GP_Beat http://dyngpbeat.wordpress.com/
Montreal QC GPUG Chapter Leader
GP2013R2 / MR2012 CU14
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[Jason Headrick]

I personally don’t think this is a sql issue.  I think it has something to do with ‘authorization manager store’ but not sure exactly what.

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Jason Headrick
Progressive Leasing
Draper UT
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[Jeff Pfershy]

You may want to make sure you can actually contact the server using the TELNET command.
Open a CMD window from the machine where you’re installing the web services and type TELNET VDC-DEVSQL6GP01 [port number].
You will need to replace [port number] with the port SQL listens on – if SQL was configured for the default port then use 1433.
IF the telnet connection is successful, you should be presented with a blank screen.

Also – check the windows firewall setting on the SQL server. Make sure it is configured correctly. I can provide more assistance on that if needed.

PS – Tell Rajeev I said hi!

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Jeff Pfershy
Solution Consultant
248-489-0707
The TM Group, Inc.
Farmington Hills MI
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[Jason Headrick]

Hey Jeff….I’ll tell him hi for you when he gets back from his Vacation in Hawaii. I’d rather be there today!  No telnet issues.  I have GP and MR running on this box without any issue.  The only port it needs on the sql box is 1433

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Jason Headrick
Progressive Leasing
Draper UT
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[Rob Klaproth]

Jason,

What version of GP are you installing this on?  Are you installing from the RTM DVD download from Microsoft (the link inside the DVD installer)?  You may want to check if there is a service pack for web services.

  

——Original Message——

can’t get past the install process

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Jason Headrick
Progressive Leasing
Draper UT
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[Ken Allgood]

From what I’m seeing, it looks like you have Authorization Manager for Window Server set up.  I have to admit, I’m not familiar with this.  Do this to see if you have an Authorization Store configured or not

To start Authorization Manager

1. Click Start , type azman.msc in the Start Search box, and then press ENTER.

Click on Authorization Store on the left.   Mine says No Authorization Stores on the right/main window on any of our servers…

If it gives you a login challenge, and you cannot get past it, then I think you found your problem.

Here’s some more info on Authorization Manager –
https://technet.microsoft.com/en-us/library/cc726036(v=ws.11).aspx

I might be barking up the wrong tree here, but based on your error, seems like a possible route to look into….

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Ken Allgood
Saratoga Technologies, Inc.
Johnson City TN
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[Jason Headrick]

I get the same thing.  I compared this to our GP2015 environment (current Prod that works – and i did the install) and it is the same, i can’t find any difference.

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Jason Headrick
Progressive Leasing
Draper UT
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[Jason Headrick]

If I point WebServices to a SQL2014 machine I can get past the step.  Is WebServices supported on SQL2016?  This is really the only viable culprit IMO.

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Jason Headrick
Progressive Leasing
Draper UT
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[Rob Klaproth]

Technically GP 2015 was never “certified” for SQL 2016, another wards the official “system requirements” document does not show SQL 2016.  On the other hand in my testing it does work with the latest service pack, however I have not tested web services, so that may be possible that SQL 2016 is not supported for the GP 2015 web services.

——Original Message——

If I point WebServices to a SQL2014 machine I can get past the step.  Is WebServices supported on SQL2016?  This is really the only viable culprit IMO.

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Jason Headrick
Progressive Leasing
Draper UT
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[Jason Headrick]

Installing from MDGP2016_R2_DVD_ENUS.  GP2016 R2 on SQL 2016

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Jason Headrick
Progressive Leasing
Draper UT
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[Rob Klaproth]

That should be supported.  I don’t know where I was getting 2015 from.    I have installed web services from that DVD on SQL 2016 w/ GP 2016R2.

So, at this point I would recommend you submit a ticket to Microsoft for review.   They are very good about determining if it’s a bug in the product, or an issue with your environment, if it is a bug they will not charge you for a support case.

——Original Message——

Installing from MDGP2016_R2_DVD_ENUS.  GP2016 R2 on SQL 2016

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Jason Headrick
Progressive Leasing
Draper UT
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[Rob Klaproth]

Jason,

What is your sort order in SQL?

——Original Message——

Installing from MDGP2016_R2_DVD_ENUS.  GP2016 R2 on SQL 2016

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Jason Headrick
Progressive Leasing
Draper UT
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[Rob Klaproth]

One thing you could also try is to cancel install, and blow out the web services tables from your existing DYNAMICS and company databases and then try installing again.  Unfortunately, this script I have is the last one microsoft posted and may not be correct for your current GP version:

Against DYNAMICS DB :

drop view ReqCurrency
drop view ReqCurrencyAccess
drop table WSErrorProperties
drop table WSExceptionLog
drop table WSInstallStatus
drop table WSInstallSteps
drop procedure ws_delete_WSExceptionLog
drop procedure ws_deleteall_WSExceptionLog
drop procedure ws_get_MC40200
drop procedure ws_get_SY01500
drop procedure ws_get_WSErrorProperties
drop procedure ws_get_WSExceptionLog
drop procedure ws_get_WSExceptionLog_Summary
drop procedure ws_get_WSExceptionLog_ValidationException
drop procedure ws_get_WSInstallStatus
drop procedure ws_getall_WSInstallStatus
drop procedure ws_insert_WSExceptionLog
delete eConnect_Out_Setup where DOCTYPE in(‘WSCompany’, ‘WSCurrency’, ‘WSCurrencyAccess’)

Run following sql script against all Company Database

drop view ReqCurrencyPostingAccountView
drop view ReqGLAcct
drop view ReqGLFixedAllocAcct
drop view ReqGLFixedAllocDistAcct
drop view ReqGLHeaderView
drop view ReqGLLineView
drop view ReqGLPostingAcct
drop view ReqGLPostingAcctCurrencies
drop view ReqGLUnitAcct
drop view ReqGLVarAllocAcct
drop view ReqGLVarAllocDistAcct
drop view ReqGLVarAllocDistBreakAcct
drop view ReqIVFee
drop view ReqIVHeaderView
drop view ReqIVItemCurrency
drop view ReqIVItemHeader
drop view ReqIVItemQuantity
drop view ReqIVItemQuantityBinDetail
drop view ReqIVItemVendor
drop view ReqIVItemWarehouse
drop view ReqIVKit
drop view ReqIVKitComponent
drop view ReqIVLineBinDetailView
drop view ReqIVLineLotDetailView
drop view ReqIVLineSerialDetailView
drop view ReqIVLineView
drop view ReqIVPricing
drop view ReqIVPricingDetail
drop view ReqIVSalesItem
drop view ReqIVService
drop view ReqPAAccounts
drop view ReqPAChangeOrderHeader
drop view ReqPAContractHeader
drop view ReqPAEmpExpDist
drop view ReqPAEmpExpHeader
drop view ReqPAEmpExpLine
drop view ReqPAEmpExpLineTax
drop view ReqPAMiscLog
drop view ReqPAMiscLogDist
drop view ReqPAMiscLogLines
drop view ReqPAProjectBudgetHeader
drop view ReqPAProjectHeader
drop view ReqPATimesheetDist
drop view ReqPATimesheetHeader
drop view ReqPATimesheetLine
drop view ReqPaymentCard
drop view ReqPMHeaderDistView
drop view ReqPMHeaderTaxView
drop view ReqPMHeaderView
drop view ReqPMVendor
drop view ReqPMVendorInetAddress
drop view ReqPMVendorPAOptions
drop view ReqPOHeaderFreightTaxView
drop view ReqPOHeaderMiscTaxView
drop view ReqPOHeaderTaxView
drop view ReqPOHeaderView
drop view ReqPOLineTaxView
drop view ReqPOLineView
drop view ReqPurInvDistView
drop view ReqPurInvHeaderFreightTaxView
drop view ReqPurInvHeaderMiscTaxView
drop view ReqPurInvHeaderTaxView
drop view ReqPurInvHeaderView
drop view ReqPurInvLineApplyRecptView
drop view ReqPurInvLineTaxView
drop view ReqPurInvLineView
drop view ReqPurRecptDist
drop view ReqPurRecptHeader
drop view ReqPurRecptLine
drop view ReqPurRecptLineBin
drop view ReqPurRecptLineLotNum
drop view ReqPurRecptLineSerNum
drop view ReqRecvDocComm
drop view ReqRecvDocDist
drop view ReqRecvDocHeader
drop view ReqRecvDocTax
drop view ReqRMCashReceiptDist
drop view ReqRMCashReceiptHeader
drop view ReqRMCorporateAccount
drop view ReqRMCustomer
drop view ReqRMCustomerAddress
drop view ReqRMCustomerInetAddress
drop view ReqRMSalesPersonCommisionsView
drop view ReqRMSalespersonInetAddress
drop view ReqSODistributionView
drop view ReqSOHeaderFreightTaxView
drop view ReqSOHeaderMiscTaxView
drop view ReqSOHeaderTaxView
drop view ReqSOHeaderView
drop view ReqSOLineComponentView
drop view ReqSOLineTaxView
drop view ReqSOLineView
drop view ReqSOLotDetailView
drop view ReqSOSerialDetailView
drop table WSPolicyBehaviorSelectionParameter
drop table WSPolicyBehaviorSelection
drop table WSPolicyBehavior
drop table WSPolicy
drop table WSParameter
drop table WSBehaviorOption
drop table WSBehavior
drop procedure ws_delete_WSBehavior
drop procedure ws_delete_WSBehaviorOption
drop procedure ws_delete_WSParameter
drop procedure ws_delete_WSPolicy
drop procedure ws_delete_WSPolicyBehavior
drop procedure ws_delete_WSPolicyBehaviorSelection
drop procedure ws_delete_WSPolicyBehaviorSelectionParameter
drop procedure ws_get_Behavior
drop procedure ws_get_MC40000
drop procedure ws_get_Policy
drop procedure ws_get_PolicyByOperation
drop procedure ws_get_PolicyNoDefaulting
drop procedure ws_get_SY00300
drop procedure ws_insert_WSBehavior
drop procedure ws_insert_WSBehaviorOption
drop procedure ws_insert_WSParameter
drop procedure ws_insert_WSPolicy
drop procedure ws_insert_WSPolicyBehavior
drop procedure ws_insert_WSPolicyBehaviorSelection
drop procedure ws_insert_WSPolicyBehaviorSelectionParameter
drop procedure ws_update_WSPolicyBehaviorSelection
drop procedure ws_update_WSPolicyBehaviorSelectionParameter
delete eConnect_Out_Setup where DOCTYPE = ‘WSBank’
delete eConnect_Out_Setup where DOCTYPE = ‘WSCashReceipt’
delete eConnect_Out_Setup where DOCTYPE = ‘WSCompanyAddress’
delete eConnect_Out_Setup where DOCTYPE = ‘WSCorporateAccount’
delete eConnect_Out_Setup where DOCTYPE = ‘WSCountryRegionCode’
delete eConnect_Out_Setup where DOCTYPE = ‘WSCurrencyPostingAccount’
delete eConnect_Out_Setup where DOCTYPE = ‘WSCustomer’
delete eConnect_Out_Setup where DOCTYPE = ‘WSCustomerAddress’
delete eConnect_Out_Setup where DOCTYPE = ‘WSFee’
delete eConnect_Out_Setup where DOCTYPE = ‘WSGLAccount’
delete eConnect_Out_Setup where DOCTYPE = ‘WSGLAccountCategory’
delete eConnect_Out_Setup where DOCTYPE = ‘WSGLAccountFormat’
delete eConnect_Out_Setup where DOCTYPE = ‘WSGLFixedAllocationAccount’
delete eConnect_Out_Setup where DOCTYPE = ‘WSGLPostingAccount’
delete eConnect_Out_Setup where DOCTYPE = ‘WSGLTransaction’
delete eConnect_Out_Setup where DOCTYPE = ‘WSGLUnitAccount’
delete eConnect_Out_Setup where DOCTYPE = ‘WSGLVariableAllocationAccount’
delete eConnect_Out_Setup where DOCTYPE = ‘WSInventoriedItem’
delete eConnect_Out_Setup where DOCTYPE = ‘WSInventoryAdjustment’
delete eConnect_Out_Setup where DOCTYPE = ‘WSInventoryTransfer’
delete eConnect_Out_Setup where DOCTYPE = ‘WSInventoryVariance’
delete eConnect_Out_Setup where DOCTYPE = ‘WSItem’
delete eConnect_Out_Setup where DOCTYPE = ‘WSItemClass’
delete eConnect_Out_Setup where DOCTYPE = ‘WSItemCurrency’
delete eConnect_Out_Setup where DOCTYPE = ‘WSItemVendor’
delete eConnect_Out_Setup where DOCTYPE = ‘WSItemWarehouse’
delete eConnect_Out_Setup where DOCTYPE = ‘WSKit’
delete eConnect_Out_Setup where DOCTYPE = ‘WSMulticurrencySetup’
delete eConnect_Out_Setup where DOCTYPE = ‘WSPayablesCreditMemo’
delete eConnect_Out_Setup where DOCTYPE = ‘WSPayablesDocument’
delete eConnect_Out_Setup where DOCTYPE = ‘WSPayablesFinanceCharge’
delete eConnect_Out_Setup where DOCTYPE = ‘WSPayablesInvoice’
delete eConnect_Out_Setup where DOCTYPE = ‘WSPayablesMiscellaneousCharge’
delete eConnect_Out_Setup where DOCTYPE = ‘WSPayablesReturn’
delete eConnect_Out_Setup where DOCTYPE = ‘WSPaymentCardType’
delete eConnect_Out_Setup where DOCTYPE = ‘WSPaymentTerms’
delete eConnect_Out_Setup where DOCTYPE = ‘WSPriceLevel’
delete eConnect_Out_Setup where DOCTYPE = ‘WSPricing’
delete eConnect_Out_Setup where DOCTYPE = ‘WSProject’
delete eConnect_Out_Setup where DOCTYPE = ‘WSProjectBudget’
delete eConnect_Out_Setup where DOCTYPE = ‘WSProjectChangeOrder’
delete eConnect_Out_Setup where DOCTYPE = ‘WSProjectContract’
delete eConnect_Out_Setup where DOCTYPE = ‘WSProjectEmployeeExpense’
delete eConnect_Out_Setup where DOCTYPE = ‘WSProjectMiscellaneousLog’
delete eConnect_Out_Setup where DOCTYPE = ‘WSProjectTimesheet’
delete eConnect_Out_Setup where DOCTYPE = ‘WSPurchaseInvoice’
delete eConnect_Out_Setup where DOCTYPE = ‘WSPurchaseOrder’
delete eConnect_Out_Setup where DOCTYPE = ‘WSPurchaseReceipt’
delete eConnect_Out_Setup where DOCTYPE = ‘WSReceivablesCreditMemo’
delete eConnect_Out_Setup where DOCTYPE = ‘WSReceivablesDebitMemo’
delete eConnect_Out_Setup where DOCTYPE = ‘WSReceivablesDocument’
delete eConnect_Out_Setup where DOCTYPE = ‘WSReceivablesFinanceCharge’
delete eConnect_Out_Setup where DOCTYPE = ‘WSReceivablesInvoice’
delete eConnect_Out_Setup where DOCTYPE = ‘WSReceivablesReturn’
delete eConnect_Out_Setup where DOCTYPE = ‘WSReceivablesServiceRepair’
delete eConnect_Out_Setup where DOCTYPE = ‘WSReceivablesWarranty’
delete eConnect_Out_Setup where DOCTYPE = ‘WSSalesBackorder’
delete eConnect_Out_Setup where DOCTYPE = ‘WSSalesDocument’
delete eConnect_Out_Setup where DOCTYPE = ‘WSSalesDocumentTypeSetup’
delete eConnect_Out_Setup where DOCTYPE = ‘WSSalesFulfillmentOrder’
delete eConnect_Out_Setup where DOCTYPE = ‘WSSalesInvoice’
delete eConnect_Out_Setup where DOCTYPE = ‘WSSalesItem’
delete eConnect_Out_Setup where DOCTYPE = ‘WSSalesOrder’
delete eConnect_Out_Setup where DOCTYPE = ‘WSSalesperson’
delete eConnect_Out_Setup where DOCTYPE = ‘WSSalespersonCommissions’
delete eConnect_Out_Setup where DOCTYPE = ‘WSSalesProcessHoldSetup’
delete eConnect_Out_Setup where DOCTYPE = ‘WSSalesQuote’
delete eConnect_Out_Setup where DOCTYPE = ‘WSSalesReturn’
delete eConnect_Out_Setup where DOCTYPE = ‘WSSalesSetup’
delete eConnect_Out_Setup where DOCTYPE = ‘WSSalesTerritory’
delete eConnect_Out_Setup where DOCTYPE = ‘WSService’
delete eConnect_Out_Setup where DOCTYPE = ‘WSShippingMethod’
delete eConnect_Out_Setup where DOCTYPE = ‘WSUofMSchedule’
delete eConnect_Out_Setup where DOCTYPE = ‘WSVendor’
delete eConnect_Out_Setup where DOCTYPE = ‘WSVendorAddress’
delete eConnect_Out_Setup where DOCTYPE = ‘WSWarehouse’

——Original Message——

Jason,

What is your sort order in SQL?

[Terry Angel]

Hello,
I see this discussion was from just a few weeks ago.  I’m getting the same errors as you… 

“Access to the Authorization Manager store was denied”

When I try to connect using the suggested “servernameMSSQLSERVER”, I get the same error as well:

“A network related or instance-specific error occurred….. etc etc…
…. etc etc…  Verify that the instance name is correct … etc etc…
…. and that SQL Server is configured to allow remote connections… etc etc “

I’ve had my network guy watch the firewall logs as I was attempting to install, there were no firewall blocks… bunch of traffic flowing through 1433. 

did you ever get through this? Thanks!

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Terry Angel
Indianapolis Motor Speedway
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[Terry Angel]

FYI – for anyone reading this in the future, I opened a Premier ticket with Microsoft, this solution worked for me:

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Hi Terry,

 

I’m pretty sure I know what the issue is here. Can you confirm for me whether or not TLS 1.0 has been disabled on these machines? I’ve recently been doing internal testing regarding GP compatibility with TLS 1.0 disabled, and I get this exact error message when installing Web Services where TLS 1.0 is disabled. Currently I don’t have any workarounds except to activate TLS 1.0 to get Web Services installed.

 

I’m not sure if you can enable TLS 1.0, install WS, then disable it again, I haven’t gotten to that phase of my testing, but I’m pretty confident that this is what you’re running into.

 

You can use a tool like IISCrypto to see what’s disabled or enabled on the servers.

https://www.nartac.com/Products/IISCrypto/

 

Thanks,

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Terry Angel
Indianapolis Motor Speedway
Indianapolis IN
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[Dan Peltier]

Hello all, sorry to bump an older thread, but I have information that may be relevant to a resolution. With the PCI Compliancy changes due this summer regarding TLS 1.0 deprecation, we’ve been doing internal testing on GP when TLS 1.0 is disabled. 

If you try to install Web Services with TLS 1.0 disabled, you’ll receive the following error:

“Access to the Authorization Manager store was denied.”

Currently, the only workaround I’ve been able to find is to enable TLS 1.0 again, and perform the install . TLS 1.0 appears to be required for the Security Console as well, so for now I’d say TLS 1.0 is a requirement for Web Services until we find out where that error is coming from. 

Otherwise as long as you’re connecting to a SQL instance that supports TLS 1.0 being disabled, there aren’t any other issues we’ve identified so far with running GP on a machine where TLS 1.0 has been disabled. See the following links for more information, including configuration and update information for TLS 1.0 disable compatibility against SQL. The updated SQL components are required for GP connectivity against the versions stated in the first link. The instructions are for SharePoint, but that’s the guide I followed to get my environments connected.
https://technet.microsoft.com/en-us/library/mt773993(v=office.16).aspx
https://www.microsoft.com/en-us/download/details.aspx?id=36434
https://www.microsoft.com/en-us/download/details.aspx?id=50402

I’ll be publishing a blog soon that covers this in more detail.

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Dan Peltier
Sr. Support Engineer
Microsoft
Fargo ND
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[Tanya Henderson]

I am responding to an older thread as well.  I uninstalled and reinstalled and that fixed my issue thanks for the thoughts.
Tanya

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Tanya Henderson
Senior Consultant
S2 Technology
Park City UT
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