[Deanne Rasmussen]

User connects using RDP but his GP session hangs and takes a while to open
What can be checked?
The server is fine and no one else has issues

GP2018

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Deanne Rasmussen
Financial Systems Manager
Lumbermen’s Merchandising Corp
Wayne PA
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[David Musgrave]

Hi Deanne

Does the user have their home directory specified so that it is not local?

I would suggest recreating the user both at GP level and at Windows Level.

Regards

David

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David Musgrave MVP, GPUG All-Star

Managing Director
Winthrop Development Consultants

Perth, Western Australia

http://www.winthropdc.com
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[Deanne Rasmussen]

found out the issue – someone decided to add a lot of reminders/reports which were extremely large so it hung on just this user’s screen.  I removed those reminders and he’s fine

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Deanne Rasmussen
Financial Systems Manager
Lumbermens Merchandising Corp
Wayne PA
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[Jim Harris]

Does this user have any custom reminders on their GP home screen?  We’ve seen similar behavior when a user added a reminder that took a while to refresh.

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Jim Harris
Director of Information Systems
ExamWorks, Inc.
Atlanta GA
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