Dynamics F/SCM Customer Experience (CRM) Dynamics GP Dynamics Business Central (NAV) Dynamics SL Power Platform Fabric Copilot

[Greg Wahl]

We have an issue where a user is complaining about how her smartlist window sometimes displays a gray bar on the right hand side that reduces her full display window so it forces her to have to scroll over to see all the data.  It doesn’t happen everytime and she can close the smartlist window and reopen it and the she will get the full display.  I am curious if any others have experienced this.  It seems to only be affecting her

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Greg Wahl
IT Applications Supervisor
Owensboro Municipal Utilities
Owensboro KY
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[David Musgrave]

Hi

Are you using GP Power Tools to remember the size, state and position of windows (which is the default behavior)?

That user can reset their stored window data from the User Preferences window Additional Menu.  Or you can reset the user from the Window Position Memory window.

Don’t know if this will help, but worth a try.

Regards

David?

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David Musgrave MVP, GPUG All-Star

Managing Director
Winthrop Development Consultants

Perth, Western Australia

http://www.winthropdc.com
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[Greg Wahl]

I checked and we are still utilizing that functionality to remember size, state and position of windows but I will have her do the “Reset Window Memory Settings” to see if that clears up what she is seeing…

Thanks for the suggestion!

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Greg Wahl
IT Applications Supervisor
Owensboro Municipal Utilities
Owensboro KY
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[David Morinello]

A side question, are your users on local GP Client installs or Terminal Services/Citrix?

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David Morinello
Senior Dynamics GP Systems Architect
Ascend Learning, LLC
Leawood KS
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[Greg Wahl]

We currently use Terminal servers

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Greg Wahl
IT Applications Supervisor
Owensboro Municipal Utilities
Owensboro KY
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[David Morinello]

I believe there are some resolution settings in Terminal Services, but I am out of practice on where. In the Citrix Receiver I recently had to have a new user adjust her session for a High DPI.

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David Morinello
Senior Dynamics GP Systems Architect
Ascend Learning, LLC
Leawood KS
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