[Mary Mallazzo]

Hello
We have an issue with  the A/P Check stub, credit memos do not print under the   invoices they were applied to .  They print as the last items on the stub.
We have worked with out GP partner and directly with Microsoft.  They have no idea what is causing the issue.
When Microsoft entered  new vendor and new invoices and credits in out test company the stub printed correctly.
When Microsoft used an existing vendor, entered new invoices and new credits the stub did not print properly.
Microsoft does not feel that vendor setup is causing this, although the scenario above does point to vendor setup.

Has anyone experience this issue?  Any suggestions?

Thanks

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Mary Mallazzo
Fromkin Brothers
Edison NJ
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[Laura Kowalski]

Yes, I would love to see what the solution to this questions is. We are having the same issue and we have tried almost everything we could think of. We get a lot of calls from vendors once they get a check with their copy of the stub questioning these credits. It’s confusing and how can you explain if you have no clue as why this is happening.

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Laura Kowalski
ALNI Ltd.
Columbus OH
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[Jo deRuiter]

?Hi ?

Just to confirm, in A/P Setup you have this drop down selected as “Applied Order”?

And, during Select Checks/Payments you also have it as Applied Order?

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Kindest Regards,

Jo deRuiter
“That GP Red Head”
Senior Financial Systems Consultant
Advanced Credentialed Professional-Dynamics GP
Chairman, GPUG Partner Advisory Board
Heartland Business Systems, LLC
Milwaukee, WI
770-906-4504 (Cell)
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[Mary Mallazzo]

Hi Jo
Yes both boxes have Applied order selected .

Thanks

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Mary Mallazzo
Fromkin Brothers
Edison NJ
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[Jo deRuiter]

?HI

Next question – do you guys use Mekorma or any other 3rd party add-in to print the checks or are you using Dynamics GP out-of-the-box to print the checks???

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Kindest Regards,

Jo deRuiter
“That GP Red Head”
Senior Financial Systems Consultant
Advanced Credentialed Professional-Dynamics GP
Chairman, GPUG Partner Advisory Board
Heartland Business Systems, LLC
Milwaukee, WI
770-906-4504 (Cell)
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[Mary Mallazzo]

Dynamics out of the box.

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Mary Mallazzo
Fromkin Brothers
Edison NJ
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[Mary Mallazzo]

We finally heard back from Microsoft.  Apparently this was  a “known issue” which has been corrected in GP2018.  So we will need to upgrade from GP2016 to GP2018 to get this resolved.

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Mary Mallazzo
Fromkin Brothers
Edison NJ
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