[Chris Abbott]

I have a user that cannot see his smartlistBulder. the problem is that whenever he tries to open smartlist, in the taskbar would show as if GP 2016 has two windows open, one for the program itself and the other for smartlist builder. we tried in the different computer and the problem persists. we also tried uninstalling GP2016 and installing it again and that didn’t work. the only thing we have not try is to delete him as a user and add him again as a new user. we concluded that his problem is user based not a bug in GP 2016. is there anyone with the same problem that can help??!!!

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Josue Rivera
Ti-SALES, Inc.
Sudbury MA
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[Frank Heslin]

Hi Josue,

I suspect that you have some users that have multiple monitors, and some that only have one monitor.  This issue occurs frequently with this setup.  Try the trick below to ‘Find’ the hiding window:  Let us know if it works.  (It says Notes window, but will work for any.)

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Frank Heslin
Financial Systems Administrator
ExamWorks, Inc.
Atlanta GA

Member, GPUG Advisory Committee
Chairman, Georgia Regional GPUG Chapter
Summit 2016 Track Leader

GP2015 R2
MR CU14

Follow me on Twitter: @Automate_It

GPUGGA – http://www.gpug.com/Atlanta

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[Chris Abbott]

Thanks, Frank that did it. ^_^

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Josue Rivera
Ti-SALES, Inc.
Sudbury MA
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