[Samantha Higdon]

Hi @hblitsteindatasystemservicesllc-com – do you happen to send the batch invoices BEFORE you post and are trying to send this individual invoice AFTER you post?

If so, then you’re running into the difference between forms -the unposted invoice uses the template you’re talking about, but the posted invoice will use a history version of the invoice. I would check and see if the history version has a word template assigned to it.

Best,

Samantha