[Lori Holmes]

Hello AXperts!

We are on AX 2012 RTM.  The issue I need help with is when viewing a report (ex: invoice, packing slip) the report displays differently depending on where I run the report from.

I am viewing invoices from Accounts ReceivableInquiriesJournalsInvoice JournalPrint PreviewOriginal Preview.  When the invoice displays on the screen the invoice displays with missing fields and missing data, almost as if it is displaying the wrong form.  However, when the invoice is saved as PDF or printed to printer, it displays as expected.  It is only when viewing from AX that the form is incorrect.

The situation does not present itself for all users and not on each terminal server.  Example:

Using my AX account ‘Lori Holmes’ when viewed from:
Terminal Server 1:  Display is incorrect
Terminal Server 2:  Display is incorrect
Terminal Server 3:  Display is correct

Using a different AX account when viewed from:
Terminal Server 1:  Display is incorrect
Terminal Server 2:  Display is correct
Terminal Server 3:  Display is correct

Based on the results I know there is not a permissions issue, but an issue per user profile per terminal server.  The results are the same if I attempt to view a packing slip or other report.

Wondering if anyone has seen this before.

Thank you in advance.

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Lori Holmes
Hamamatsu Corporation
Bridgewater, NJ
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[Sukrut Parab]

How many AOS servers do you have ? Did you check if this is happening to users who are connected to same AOS server ?

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Sukrut Parab
Hitachi Solutions America, Ltd.
Irvine
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[Randy VanDeMaat]

Lori,

That sounds like a print driver problem. We have experienced the same thing, although we run Ax 2009. We run on remote desktop and have 3 RDP servers in the farm. We use a combination of redirected printers and Thin Print. In all cases where one user could print an invoice correctly and another could not, it turned out to be their default printer and/or print driver. How is printing managed on your terminal servers? Do you have roaming profiles or does each user have a profile on each terminal server? It can get very convoluted depending on your user and printer setup on the terminal servers.

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Randy VanDeMaat
Micro Matic USA Inc.
Brooksville FL
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[Rudy Salcedo]

Lori, try redeploying the reports.  Deleting the user’s Class usage data, and deleting the AUC files on user’s PCs (in C:Users<userId>AppDataLocal) then having them close/reopen AX has helped us resolve some strange report issues in the past too.

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Rudy Salcedo
Senior Programmer/Analyst
LaForce, Inc
Green Bay WI
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[Lori Holmes]

Hello Sukrut and Randy.  We have three AOS servers and three RDP servers.  We do not use roaming profiles, each user has a profile on each terminal server.  After speaking to my IT colleagues, we feel you may have led us in a good direction regarding print drivers.  We will explore this and respond with our results.

Thank you so much!!!

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Lori Holmes
Hamamatsu Corporation
Bridgewater, NJ
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[Umesh Pandit]

Look for Roamin Profile in AX. 

Check:

https://community.dynamics.com/ax/f/microsoft-dynamics-ax-forum/271542/use-roaming-user-profile-to-store-client-side-cache?pifragment-96834=1#responses

https://docs.microsoft.com/en-us/dynamicsax-2012/appuser-itpro/improve-client-startup-times-by-configuring-clients-to-use-roaming-profiles

Improve client startup times by configuring clients to use roaming profiles | Microsoft Docs Improve client startup times by configuring clients to use roaming profiles. 04/18/2014; 3 minutes to read; In this article. Applies To: Microsoft Dynamics AX 2012 R3 This topic describes how to configure the Microsoft Dynamics AX client for roaming user profiles in a Remote Desktop Services farm. docs.microsoft.com

Thanks & Regards,

Umesh Pandit

B.Sc.,MCA,MCP

Microsoft Dynamics 365 Project Lead

http://msdynamicsaxtips.blogspot.in/

Skype ID: pandit.umesh

Mobile No.: +918179810111

——Original Message——

Hello AXperts!

We are on AX 2012 RTM.  The issue I need help with is when viewing a report (ex: invoice, packing slip) the report displays differently depending on where I run the report from.

I am viewing invoices from Accounts ReceivableInquiriesJournalsInvoice JournalPrint PreviewOriginal Preview.  When the invoice displays on the screen the invoice displays with missing fields and missing data, almost as if it is displaying the wrong form.  However, when the invoice is saved as PDF or printed to printer, it displays as expected.  It is only when viewing from AX that the form is incorrect.

The situation does not present itself for all users and not on each terminal server.  Example:

Using my AX account ‘Lori Holmes’ when viewed from:
Terminal Server 1:  Display is incorrect
Terminal Server 2:  Display is incorrect
Terminal Server 3:  Display is correct

Using a different AX account when viewed from:
Terminal Server 1:  Display is incorrect
Terminal Server 2:  Display is correct
Terminal Server 3:  Display is correct

Based on the results I know there is not a permissions issue, but an issue per user profile per terminal server.  The results are the same if I attempt to view a packing slip or other report.

Wondering if anyone has seen this before.

Thank you in advance.

——————————
Lori Holmes
Hamamatsu Corporation
Bridgewater, NJ
——————————

[Lori Holmes]

Hello.  I just wanted to provide the resolution we found for this issue, which was screen resolution.

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Lori Holmes
Hamamatsu Corporation
Bridgewater, NJ
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