[Arush Kuthiala]

Has anyone received the error message before when they are retrieving a journal saying “Journal XXXX is not available for use. Please select another journal”? As far as I can tell the periodic journal is exactly like all of our other ones, the line exists and there is a date in it. 

Thanks,

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Arush Kuthiala
Western Computer
Toronto ON
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[Juan Sebastian Grijalba]

Hello,

Yes this is a known issue, please see KB 4556580 on LCS for a workaround. “If the user trying to retrieve the periodic journal isn’t assigned to a User group, this error will be thrown. The bug is that user are not required to be part of a user group, so this will be fixed and will not be required any more.

Until the bug fix is available, an organization can work around the issue by creating a ‘dummy’ user group and assign all users to the user group. Any users that are part of a valid user group would not need to be added to this dummy user group. After the fix is available, the dummy user group can be removed. “

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Juan Sebastian Grijalba
Berkowitz Pollack Brant
Miami
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[Arush Kuthiala]

Wow would never have thought of that solution but it worked, thank you!

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Arush Kuthiala
Western Computer
Toronto ON
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[Amy Akley]

Arush,

Assuming you are using D365. We experienced this as well. We thought it was a security issue but it turns out it is a validation issue. Our D365 IT person figured out that D365 has added some new validation around periodic journals. D365 is making sure the user requesting the periodic journal is also a member within the usergrouplist table. Once we added the individual who was receiving the error, she was able to use the periodic journal in question.

Hope this helps!

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Amy Akley
Sr. Financial System Analyst
XTRA Lease
Saint Louis MO
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[Arush Kuthiala]

Thank Amy! This resolved our issue.

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Arush Kuthiala
Western Computer
Toronto ON
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