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[Rod Helmick]

I’ve setup Kits and also assigned substitution items for the kit.  Released the kits to my legal entity and ran all my distribution schedule jobs to update my channel database.

When I go into POS, I can select the kit to sell and I can also select the kit and disassemble it.   However, I’m not getting any prompt or indication on the substitution items associated to my kit that I can swap out for.  Not sure if I’m just not executing the POS checkout properly or if there is a config that I missed somewhere. 

Any advice is greatly appreciated.

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Rod Helmick
RTHGlobal, Inc
Cave Creek
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[Peter Ramer]

Hi Rod,
I could be mistaken, but I don’t believe substitution is supported at the MPOS, like it is on the call center form.  Using the MPOS, you can add to your transaction any item that would like, regardless of whether it has a positive inventory in the system or not.  So the system doesn’t try to substitute the item.  The idea is that even if the inventory level is 0 at the store’s warehouse, you might have ‘found’ a product, and so the system is still going to let you sell it.  If your inventory goes negative, you can then do an inventory adjustment to move it back to 0.

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Peter Ramer
Manager
RSM
Greenwood Village CO
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