[Lori Holmes]

Hello AXperts.  I am befuddled and looking for help.

AX 2012 RTM

We have a user who cannot search on the Customer Account field after personalizing it into Sales and MarketingSales OrdersAll Sales Orders.

I can reproduce it under her account.  I cannot reproduce it under my account using the same security as her.  I have also deleted all.auc and .kti files and cleared all usage data.

Anyone have a clue?

Thanks!!!

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Lori Holmes
Hamamatsu Corporation
Bridgewater, NJ
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[Robert Harriman]

Hello Lori,

When she personalizes her screen, does she pull in someone else’s saved personalization or add the fields manually? 
I had something somewhat similar to deal with recently, the user could not see certain things such as the account number and customer name.
She was using someone else’s saved personalization. I took the steps you mentioned above, deleted the shortcut to AX and pulled in the most recent shortcut.
I then pulled in the columns and required fields one by one. This worked. 

Hope this helps.

Thanks – Rob

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Robert Harriman
The Eastwood Company
Pottstown PA
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[Lori Holmes]

Hi Robert…thank you for the reply.

I can reproduce using a new personalization (after clearing usage data) and using an existing personalization which works for me.  I can also reproduce in our SandBox environment and three different shortcuts.  I feel like it is something associated to her user account, but can still reproduce it even if I give her Sys Admin access.

Lori

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Lori Holmes
Hamamatsu Corporation
Bridgewater, NJ
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[Mark Zerr]

What about a temp profile possibly.  Not sure if she’s logging into through a terminal server or local client but maybe she’s not really under her own profile but a temp profile.  Just a thought.

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Mark Zerr
AX Technical Analyst
New Sunshine LLC
Indianapolis IN
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[Lori Holmes]

Hi Mark, thank you for the reply – we will check that too!

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Lori Holmes
Hamamatsu Corporation
Bridgewater, NJ
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