[Faygen Grant]

Good morning all,

In the business, there are chains of customers to which inventory items are delivered. With these chains comes one main head office that pays for the goods received at the outlets. 

In AX 2012 R3, I decided to add the Customer invoice account of the Head office in the invoice account fields of the subsequent delivery outlets’ customer masters. Hoping that this would provide the option of what I described earlier, the ability to invoice one customer account. See example below where I would have put in the head office’s account number in one of the chain outlet’s invoice account fields.  

This has not worked as I’d thought. Am I wrong in thinking this if the functionality? Or am I missing something in set up? 

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Faygen Grant
Bermudez Group Limited
Mt. Lambert
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[Sherry Moran]

We’re AX2012 R2, previously AX 4.0, and it’s working for us in the manner you’re expecting.  Have you had any mods done in your system around this area that could possibly be affecting the invoices?

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Sherry Moran
SR Business Systems Analyst
Key Technology, Inc
Walla Walla WA
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[Bill Donahue]

Hi,

This functionality has worked well for us in both AX 4.0 and 2012 R2. The set up looks correct. Could the conflict be related to the invoice template?

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Bill Donahue
Controller
AGC Chemicals Americas, Inc.
Exton PA
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[Debbie Parod]

We use this functionality consistently with no issues.  The question I would ask is whether you made the change on the customer master for the child account before your orders were placed or after?.  Changing the customer master will not change any existing orders.  Those will have to be updated individually on the order header before they would invoice to the parent account.  New orders should invoice to the parent if placed after you made the change.

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Debbie Parod
Montana Silversmiths
Columbus MT
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[George Zhao]

This is the scenario the “invoice account” was designed to handle. Can you give more details as what went wrong?

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George Zhao
PAR Technology
New Hartford NY
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