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[Bobby Small]

We are currently using  a terminal server environment for our Sales Force to access AX. With the varying LAPTOP/TABLET screen sizes and resolutions, we are struggling to keep a user friendly experience for active forms. They will often have to scroll, adjust split forms, look for buttons hidden off screen, etc. 

Does anyone have any experience or suggestions to create a more responsive session in AX? We are in the process of identifying all forms that are affected to dig into each one separately. 

We are using:

• Dynamics AX 2009 SP1
• Windows Server 2008 R2 Standard

Thanks

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Bobby Small
Vice President of IS
AXUG CO Chapter leader
Ouray Sportswear, LLC
Littleton CO
bobbys@ouraysportswear.com
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[Sean Blais]

I’ve experienced this going from client to laptop to overhead/smart boards if that helps your sanity, I however don’t have a fix. 

Sorry Bobby,
Sean

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Sean Blais
Operations Support
Sutphen Corporation
Dublin OH
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[Tony Zeigler]

?As part of this issue is related to the remote desktop client remembering the resolution of the screen from when they were on a desktop, a quick solution may be to publish two clients.

One labeled AX for Desktops, and one labeled AX for tablets. Users would then click the one to match the screen size they are using.

You wouldn’t need any actual config difference – just the users using one primarily for each screen size so they avoid logging into one that has remembered a different resolution…

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Tony Zeigler
Strategic Solutions NW, LLC
Beaverton OR
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[Richard Wehmeyer]

Unfortunately because you are dealing with RDP the session will ALWAYS be at the resolution of the device accessing it.

The best solution we have come up with is to set the resolution of all connecting devices as closely as possible.  This means losing some precision of high resolution devices like desktops.  For Surface users this has made working in AX more friendly for those who have trouble with small text.

Something you may try is to turn on the Windows Themes service on your terminal server which will allow scaling of applications.  Whether AX will react to this I could not say and would likely impact TS performance.

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Richard Wehmeyer
PlayCore
Chattanooga TN
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[Gary Stoll]

I agree with Richard, this is a fundamental problem with using RDP – you can’t independently control the resolution of the RDP window (or RemoteApp if you are using that). And unfortunately the AX client offers no ability control control font size/resolution/etc. I have beat my head bloody trying to find a creative way around this. Given that there are so many different physical screen sizes that users work on – from laptops to external monitors to tablets, the only solution is to set the Windows display resolution so that AX is usable on that physical size of monitor. This is what we do for our remote reps. You can show them how to change the resolution back to the native resolution when they are not using AX – but most of our users don’t want to mess with that.

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Gary Stoll
Anchor Industries
Evansville IN
Campbell, CA
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