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[Noreen Fujita-Sacco]

We’re on NAV 2018 w/O365 authentication. I have a single user whose NAV client freezes intermittently. We’ve already looked at reinstall, AV, her ISP connection, etc.

I saw a discussion that recommended deleting and rebuilding her user record. Has anyone done this and been able to successfully restore the user’s personalizationstore.xml?

Any other suggestions?

Thank you!

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Noreen Fujita-Sacco
Applications Coordinator
Coghlan’s/Gear Aid
Bellingham WA
360-392-2703
noreen.fujitasacco@gearaid.com
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[Lewis Rosenberg]

You can safely delete that .xml file and you can also inside the NAV client go to Delete User Personalization, then filter on the user’s ID and delete any rows for that user.
The user will have to recreate any personalizations after doing this.

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Lewis Rosenberg
IT Manager
Mars Fishcare
Chalfont PA
http://www.apifishcare.com
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D365UG-BC/NAVUG All-Star
D365UG-BC/NAVUG Board of Advisors, Chairperson Emeritus
D365UG-BC/NAVUG Programming Committee

Twitter: @RosenbergL
LinkedIn: https://www.linkedin.com/in/rosenbergl
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