PSA: BC 21 doesn’t allow for letters in the phone number field

  • PSA: BC 21 doesn’t allow for letters in the phone number field

    Posted by Chris Warren on May 10, 2023 at 2:53 pm

    I wanted to share something that may be helpful for those who have recently upgraded or faced a similar issue. It seems that some users enter extensions in the phone number field of customer and vendor cards in the format “777-777-7777 ext 111”.

    However, after upgrading to BC21, we encountered an error while creating Purchase and Sales Orders that read “Validation Results: You cannot enter letters in this field” (please refer to the attached screenshot). What was peculiar was that this error was appearing in the “Customer Name” field of the Sales/Purchase order.

    Upon investigation, we discovered that the letters in the phone number field on the Customer/Vendor card were responsible for this error. Once we removed them, we were able to proceed with creating the orders without any issues.

    Chris Warren replied 4 months, 2 weeks ago 2 Members · 2 Replies
  • 2 Replies
  • Amanda Mayer

    May 10, 2023 at 4:19 pm

    We also recently ran into this. We’re currently testing exposing the Ext field on the contact card so we can do data cleanup. This information doesn’t pass to the Customer/Vendor card, though.

    • Chris Warren

      May 15, 2023 at 8:40 pm

      Good point. We discussed internally and no one could find a reason to have that information in the phone number field instead of the contact card, so we were able to easily export to excel, clean up that field, and move along!

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