[Osman Hamidzada]

Hello All,

We’ve been having an issue with one particular user. Anytime she tries to print or save an item from any type of order, Navision (2013 only, not 2013 R2) seems to crash. It completely closes out and forces her to re-open the program. Now, my team and I at first thought it may be a personalization issue, so we deleted her User Personalization both from Nav (server side) and from her PC (client side). Unfortunately, this did not work in solving her issue. So we thought maybe there was an issue with her actual PC, so we gave her another PC, completely wiped with a brand new installation of Nav. Unfortunately, she still gets this same problem. This has gotten us to scratch our heads here quite a bit; this issue is only happening to this particular user, and it doesn’t seem to matter which PC she uses. Furthermore, the error persists even though we completely wiped out her personalization (both from inside Nav as well as the .xml file on her PC). Has anyone ever encountered this issue? Does anyone have any other ideas or advice?

We did have a similar issue with another user, and it go to the point where we had to give him a completely new user profile for Nav (which seemed to solve his problem). However, we would like to try and not have to do this every time someone has a persistent issue with Nav.

Thank you all so much in advance.

-Oz

——————————
Osman Hamidzada
Business Analyst
Protective Industries, Inc.
Buffalo NY
——————————

[Lewis Rosenberg]

I’m not sure if this is what you meant when you said that you deleted the user’s personalization from the server side…Did you go to/Departments/Administration/IT Administration/Data Deletion/Configuration and Personalization/ and then Delete User Personalization  ?

——————————
Lewis Rosenberg
IT Manager
Mars Fishcare
Chalfont PA

NAVUG Board of Advisors, Programming
NAVUG Programming Commitee
NAVUG Membership Committee
——————————
——————————————-

[Osman Hamidzada]

Hi Lewis,

Yes, this is what I meant. Sorry for the confusion!

——————————
Osman Hamidzada
Business Analyst
Protective Industries, Inc.
Buffalo NY
——————————
——————————————-

[Cynthia Priebe]

Osman,

A few questions:

Does a record exist in Printer Selections for this User ID and Report ID? If so, what happens if you remove it?

Thanks,

——————————
Cynthia Priebe, MCTS, DCP
Senior Business Analyst and Project Manager
Liberty Grove Software
Grafton OH
——————————
——————————————-

[Osman Hamidzada]

Hi Cynthia,

The user does not have a profile under Printer Selections.

——————————
Osman Hamidzada
Business Analyst
Protective Industries, Inc.
Buffalo NY
——————————
——————————————-

[Paul Turner]

Great questions from Lewis and Cynthia.

One more question that may help this investigation: does this user have any different permissions than others, either with NAV security roles, or with folder permissions (if crashing when trying to access a network file) or permission to that particular printer?

——————————
Paul Turner
Liberty Mountain
Sandy UT
——————————
——————————————-

[Osman Hamidzada]

Hi Paul,

That I am not exactly clear on so I will have to double check it. Thank you for your response!

——————————
Osman Hamidzada
Business Analyst
Protective Industries, Inc.
Buffalo NY
——————————
——————————————-

[Meenakshi Singh]

We also kind of experienced the similar issue with one of our users… His NAV session was not crashing but every time he printed from NAV, it will just keep flashing on his screen until printed…

Needless to say it was pretty annoying and was happening to only him…

After trying several thing with printers and NAV installs, we ended up deleting his roaming profile and that seemed to have fixed the problem. NAV has been working and printing without any issues since then.

I guess deleting the roaming profile is the solution for it. I would be interested to know if someone has cracked the code on it to actually describe what causes it.

Thanks, 
Meenakshi

——————————
Meenakshi Singh
Manager of Business Applications
Home Market Foods, Inc.
Norwood MA
——————————
——————————————-

[Osman Hamidzada]

Hi Meenakshi,

After doing a quick search, I can’t seem to find anything on Roaming Profiles in Nav 2013? Perhaps I am searching with the wrong terms or just searching in the wrong places. Could you expand further on that?

Thank you for your response and help!

——————————
Osman Hamidzada
Business Analyst
Protective Industries, Inc.
Buffalo NY
——————————
——————————————-

[Meenakshi Singh]

Hi Osman,

I am talking about  windows roaming Profile that enables you to log in from different computers/laptops but still saves your login profile settings like your favorites in browsers etc
In our case, the roaming profile was creating issues as several production supervisors uses the same laptop to login into NAV and that seemed have caused issues with this particular user. 

——————————
Meenakshi Singh
Manager of Business Applications
Home Market Foods, Inc.
Norwood MA
——————————
——————————————-

[Osman Hamidzada]

Hi Meenakshi,

Ah thank you, my Network Admin explained this to me as well. The user does not have a roaming profile. However, what we ended up doing was “refreshing” her profile by removing her role from User Setup and putting it back in (after deleting the xml file on her PC and her Personalization Data in Nav). So far that seemed to work, as she has reported zero problems since.

Thank you everyone for your advice!

-Osman

——————————
Osman Hamidzada
Business Analyst
Protective Industries, Inc.
Buffalo NY
——————————
——————————————-

[Meenakshi Singh]

Glad you were able to resolve it, such issues can be really tricky to identify.

——————————
Meenakshi Singh
Manager of Business Applications
Home Market Foods, Inc.
Norwood MA
——————————
——————————————-

[Jason Wilder]

Do you mean remove her “profile”?  Did you export it, delete it and then re-import it?

Seemed like a difficult one to solve so I just wanted to make sure I understand the fix.

——————————
Jason Wilder
Senior Application Developer
Stonewall Kitchen
York ME
——————————
——————————————-

[Osman Hamidzada]

Hi Jason,

What I did was this:

1. Find the user under the “User Personalization” list
2. Clear the “Profile – ID” field on the User Personalization Card for that user, and save
3. Reopen that User Personalization Card and re-enter their “Profile – ID” and save

Unfortunately, her issue has seemed to reappear. We now have a better working theory as to why this may be happening:

This user tends to run two different sessions (a normal thing for many of our users to do). She does this to easily travel back and forth between different pages in NAV. What we believe may be happening now is that she may be doing something to where one of the sessions steps on her personalization and corrupts it. We think this is the case because after it started to happen again (the random crashing), it was because she started to use two sessions again at the same time. When we suggested to use one session only, the crashing persisted (implying that the “damage” was already done).

So here is what we have done so far:

1. We first deleted her User Personalization data from the “Delete User Personalization” table. That didn’t work.
2. We then deleted her User Personalization data directly located on her client PC as well as deleting the User Personalization data from Nav itself. This seemed to have worked but only briefly.
3. We did steps one and two above, as well as refreshing her profile as outlined at the top of this post. This seemed to have work initially, but she recently started having the same problem again. As stated before, we believe it is because of the two sessions she runs. I will get her exact steps to find out exactly what she does and see if that may explain what is being corrupted, and I will edit this post with those steps.

——————————
Osman Hamidzada
Business Analyst
Protective Industries, Inc.
Buffalo NY
——————————
——————————————-