[Lewis Rosenberg]

Is anyone using the Jet Reports “Jet Web Portal?” having issues with users logging on?

Except for my admin account, the rest of our users encounter an error message trying to sign on:
      “An error has occurred processing your request.”

I’ve been working with the Jet Support Team for several months now on this issue.

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Lewis Rosenberg
IT Manager
Mars Fishcare
Chalfont PA

NAVUG Board of Advisors, Programming
NAVUG Programming Committee
NAVUG Membership Committee
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[Greg Zavela]

Hello Louis,

Have you tried changing the “Long on as” use for the Jet Service Tier under Services to a named user?

In the past I have seen the “Network Services” user causing login issues with the Jet Web Portal.

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Greg Zavela
Columbus
Norwell MA
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[Tijane Ndiongue]

?Hello Lewis,

Try checking if the IIS_USRS local group of the server has read and execute permission on the Jet Portal installation folder. Usually the folder is located in C:Program Files (x86)Jet Web Portal.

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Tijane Ndiongue
Forum Energy Technologies
Houston TX
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[Lewis Rosenberg]

?Thanks for the responses…

We already have a (local) named user runningi the service.

  I don’t see a local account called IIS_USRS (or anything similar).

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Lewis Rosenberg
IT Manager
Mars Fishcare
Chalfont PA

NAVUG Board of Advisors, Programming
NAVUG Programming Committee
NAVUG Membership Committee
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[Tijane Ndiongue]

Lewis,

I am sorry I made a typo mistake it is IIS_IUSRS group. Here is a link to a video on how to add it to a folder.

video

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Tijane Ndiongue
Forum Energy Technologies
Houston TX
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