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Jet Reports Error

Business Central / NAV UG

Jet Reports Error

Posted by Lewis Rosenberg on December 7, 2022 at 11:08 am

Hello,

I am hoping that someone has seen this before.

A user had Excel crash and since then Jet Reports does not work. We have tried running the repair and also uninstalling and reinstalling.

The Jet tab does not show up in Excel. When we try to go to Options in Excel to enable the add-in, we get the error message: Microsoft Excel cannot access the file ‘C:\Program Files (x86)\JetReports\JetReports.xll’. (The file does exist)

Lewis Rosenberg replied 1 year, 3 months ago 2 Members · 3 Replies
3 Replies

Aaron Back

Member
December 15, 2022 at 12:43 pm

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@kimd do you have any insights into this or know someone who does?
Lewis Rosenberg

Member
December 15, 2022 at 12:48 pm

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@Bearded_Analyst

This was resolved with a repair of MS Office.

I also received another suggestion that would have been worth checking if not already resolved. Jet Reports drops a config file in C:\Users\%username%\AppData\Roaming\Jet Reports that we would have tried deleting or renaming (the file is settings.xml).
Lewis Rosenberg

Member
February 6, 2023 at 1:23 pm

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This error just started occurring again for a handful of our associates. The actual fix is to go into Excel’s File menu, choose OPTIONS, then add-ins and select DISABLED ADD-INS and re-enable Jet Reports.

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