EFT File Issue Oct 13, 2022

  • EFT File Issue Oct 13, 2022

    Posted by Krista Foster on October 20, 2022 at 2:33 pm
    • Krista Foster

      Member

      October 20, 2022 at 2:33 PM

      Hi,

      We had an issue last week where the EFT payment file that we upload to the bank increased our payments by 100x.  We are told that this was related to a Hotfix and impacted Canadian users.  Was anyone else impacted?

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      Krista Foster
      Saint John Port Authority
      Saint John NB
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    • Kate Lenn

      Member

      October 21, 2022 at 9:16 AM

      Our US based ACH files also shifted the decimal over 2 places. It isn’t happening anymore and our partner doesn’t see anything on their end identifying what caused that to happen. We still aren’t sure what happened here.

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      Kate Lenn
      Laborers’ International Union of North America
      Washington MD
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    • DeAndra Wolf

      Member

      October 21, 2022 at 9:39 AM

      Microsoft said it was known issue but should be resolved as of now.  I have not seen it since Friday last week. I hope it was resolved for you as well

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      DeAndra Wolf
      Solution Systems, Inc.
      Rolling Meadows IL
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    • Andrew Good

      Member

      October 21, 2022 at 2:53 PM

      Hi,

      This issue was discovered last week while I was helping at the TechMed station at Summit on Thursday. The issue was identified the rollback was underway within 2 hours of the issue being identified. 

      There were two extra zeros added to the end of the Amount field in the export file.

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      Andrew Good
      President
      Liberty Grove Software
      Toronto ON
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    • Krista Foster

      Member

      October 21, 2022 at 3:16 PM

      Thank you everyone who responded.  I appreciate your feedback.

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      Krista Foster
      Saint John Port Authority
      Saint John NB
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    Krista Foster replied 1 year, 6 months ago 1 Member · 0 Replies
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