Dynamics Business Central (NAV)
Experts:
Customer Prepayment Order- Reduced item Quantity
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Customer Prepayment Order- Reduced item Quantity
We issued a 100% prepayment invoice to a customer, which they paid. After receiving their payment payment, they reduced the item quantity they paid against on the sales order. I need to close out the sales order with the correct negative prepayment amount (which will also remove it from our outstanding customer prepayment account) and move the remaining prepayment balance to another sales order. Any help would be greatly appreciated.
Thanks,
Sara Sharkey
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1 Reply
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On the first sales order, create a prepayment credit memo.
https://learn.microsoft.com/en-us/dynamics365/business-central/finance-how-to-correct-prepayments
This will generate a credit for the customer account which can be applied elsewhere.
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